Web-based Help Desk Software
Hope you're all having a good summer and either enjoying a relaxing one or not working too hard if at work!
I'm looking to implement a web-based Help Desk system, in order to kewp track of ICT incidents - e.g. hardware/software issues and also ICT requests - e.g. VLE changes etc. from staff.
It would also sort out the issue of performance management, if it ever came up. so that I would have something tangiable to show SLT if asked. Plus. the ability to update support incidents with a 'progress update' would be useful, so that people can see we're actually working on the problem and haven't forgotten them.
Does anyone know of a good, free web-based Help Desk system that could do this? I'd also like Active Directory Integration, so I can easily grant staff access to log an incident - obivously I don't want students being able to do this. AD integration would mean one less set of user accounts to maintain, as we could just grant access by security groups that we've already defined.
E-mail notification to technical staff of raised incidents would also be a very useful feature.
Windows-based would be preferable, although Linux is a possiblitiy - I'm going to host this on it's own virtual server.
I tried Liberium (Liberum Help Desk), but didn't have any luck getting it up and running.
Any idwas and suggestions would be much apprecated!