Librium or Exo - Help Desk software.
I want to get some helpdesk software implemented here to help with my every increasing work load. Im pretty sure i can get the backing of the SMT/HT with regards to staff usage.
What i'd like is a system where users can submit the problem, see what they've submitted in the past, and see if it the ticket has been closed/open/etc;
And also see a list of all tasks that i currently have.
From my point of view, i'd like to be able to prioritise the tickets myself, delete, change, move, etc; the tickets, and also have a 'private' ticket area for me to put in tasks that the staff dont need to see.
Which helpdesk software would suit my needs.
Oh, and it preferably has to run on an IIS. :p.
web based helpdesk software
If you are looking for a web based helpdesk software - you can try Help desk software - PHP based Support Ticket Software & System - Helpdesk Pilot which has a free edition and as well as commercial editions. It is fairly easy to use and quick to setup.
There are a few open source tools like OS ticket which are worth a shot too.