Which Helpdesk Ticketing System?
I'm in the market for a new ticketing system, currently not using one at all.
Looking for something that ticks all, or at least the most of these boxes:
o Usability for teachers and admin staff
o Assign tickets to multiple technicians
o Calendar – department wide
o Compatible with e-mail ie: auto ticket creation as a result of sending an email
Automatic reply to acknowledge request received
o Ability to:
check the status of their ticket
add notes to the jobs
filter tickets by technician
remind to users about tickets open
document knowledge and processes
What does everyone here use? Paid-for solutions are perfectly acceptable, I'd much prefer a complete product at a price than something free that would take me weeks to configure.