well like it says in the forum title...how do you do it?
see we are lucky to have 3 full time techs - 5 modern apps - a network co-ordinator and network manager.
we have 6 buildings - one tech based four and two in the remaining two. they are responsible for ALL it stuff in the whole buidling. this does work well as they take responisbility for everything and have no way to claim they knew nothing about problems or requests etc. course this does cause problems where there is a lack of communication and a lack of general IT knowledge on day to day IT faults on the network.
works well as staff know where to go for IT help in the building/area they are in but leaves full time techs bogged down in general day to day IT work that when they need to be off dealing with other more important issues.
we are a technology colege and aspirations are very high on IT use but staff scared and untrusting on the system, im still trying to get the boss to let me change my job to be more staff lead and get them confident in the systems they use and the network..maybe next year...my bright idea for the moment was to hold an IT support event in the hall/theatre (yes we have both!) demonstating what we actaully do, dealing with issues, talking to staff, demonstating what they can do with the system or them telling us what they want from the system etc.
we have so much technology here but is used so little...a VC unit used less than 10 times in 3 years, activboards with activvote used...less than 10 times, software brought - used less than 10 times...digital dispays - used with powerpoint - used poorly. do you see where i'm going here? we have all the ideas and technology but staff lack confidence in making use...my idea of having a day to see the staff get them confident with using the systems and not to be scared of it all..their worry is it not working and messing up the lesson, would love to combat that fear! i work with a primary school also...its amazing how much they adapt
to not having IT working compared to a secondary school!
any thoughts to my suggstions would be brill!!!