Block colour copying in Equitrac
We have Equitrac. It was here when I took the job 2 yrs ago. It works very well IF it's properly setup. Recently we wanted to ban all colour printing and copying. This is where all the trouble started.
The Equitrac support for Ricoh is done by another unit in london and they don't really seem to know what they are doing. This is not a good combination with Equitrac which is not the kind of software you can guess with (read impossible to understand!)
We have a working rule in place to ban colour printing but cannot for the life of me get copying restricted to colour. Have tried everything and Ricoh support are useless!
Have also tried charging £5000 per sheet for colour but it still comes out and does not deduct from their balance. Mono prints are still deducted as usual. We have Ricoh MFD with PCC installed on them so users can pick up print jobs by entering their pin.