Email based helpdesk system
We currently use just a shared mailbox for our helpdesk, it is becoming unmanagable.
We want to replace it with a proper ticket based solution.
However we want to keep the method of opening tickets the same - users simply fire off an email to helpdesk.
I don't want to have to maintain a database of users, I don't want users to have to register, or login to websites, or fill in forms, just simply send an email to an address with their problems and the system will automatically log a ticket etc and we can then do whatever..
Dont mind paying for a proper system.