+ Post New Thread
Page 3 of 3 FirstFirst 123
Results 31 to 41 of 41
How do you do....it? Thread, Practical Test for Interview in Technical; Originally Posted by plexer To be honest what they did for B I would class as the correct result. Why ...
  1. #31

    Join Date
    Oct 2005
    Posts
    943
    Thank Post
    225
    Thanked 174 Times in 136 Posts
    Rep Power
    102
    Quote Originally Posted by plexer View Post
    To be honest what they did for B I would class as the correct result.

    Why wait for a service engineer when the issue can be solved easily?

    Ben
    I certainly wouldn't call it a wrong answer. The ideal answer would be "The fault is x but as they're under warranty I'd normally have stopped at point y and booked the call in"

  2. #32

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,215
    Thank Post
    2,766
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by googlemad View Post
    I set 3 last week for some interviews

    Basically I set up 4 computers "A" "B" "C" and "D" - This is so the candidate can move on to another task if they get stuck on one.

    "A" had onboard VGA and graphics card VGA - All the candidate had to do was identify the VGA was plugged into the onboard VGA rather than the graphics card VGA

    "B" did not power on - I removed the "Power_SW" cable from the motherboard HOWEVER the candidates were given a sheet stating specifically "B" and "D" were under 5 years old and covered by a 5 year warranty so they just needed to maybe try a different kettle lead then book a service call - None picked up on this and all ended up reconnecting the Power_SW!

    "C" would successfully login to domain with some provided credentials however "D" would not login with same credentials - Network connectivity was fine but "D" needed adding to domain via System properties (Local admin accounts were provided)

    Then a helpdesk priority exercise.
    With B I would say contact the manufacturer and advise it is not powering on or < insert issue with computer here > and check if you are ok to do some diagnostics ie take the side panel off if it is a desktop or whatever is required to look into the issue further with a laptop and go from there.

    Just as an example I have done this with Dell and Lenovo computers ( Mainly laptops ) and can easily take them apart to do certain things and said laptops are still covered under warranty ie swapping the laptops keyboard / optical drive / swapping out ram / swapping a hard drive over etc

    So some things don't void the warranty if you have to do them as the support person vs the manufacturer sending an engineer out to repair said item

    I can see where the poster is coming from with regards to wanting the support person to log a support ticket with the manufacturer as you need to try and keep said devices working without voiding any warranties in the process.

  3. #33

    unixman_again's Avatar
    Join Date
    Nov 2011
    Posts
    585
    Thank Post
    24
    Thanked 109 Times in 84 Posts
    Rep Power
    129
    When I did my MCSE, one of the questions had us identifying i/p address, eg 192.168.1.1 is class C and private. There was a class E address as one of the questions. I've always included this in my interview questions and not one person has got it, even those who have an MCSE with wet ink. Maybe they don't ask that question any longer. OK, so it's a meany, but still valid IMO.

    Usually I'm much kinder; tell me what to look for when a printer isn't working. Most get the physical aspects (paper, electricity, ink/toner, etc), most get connectivity (network or other cable), most check if the correct driver is installed, many forget to check that the spooler is running and a lot fail to ask the obvious question - can the program you are trying to print from actually handle printing?

  4. #34

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    149
    Quote Originally Posted by unixman_again View Post
    When I did my MCSE, one of the questions had us identifying i/p address, eg 192.168.1.1 is class C and private. There was a class E address as one of the questions. I've always included this in my interview questions and not one person has got it, even those who have an MCSE with wet ink. Maybe they don't ask that question any longer. OK, so it's a meany, but still valid IMO.

    Usually I'm much kinder; tell me what to look for when a printer isn't working. Most get the physical aspects (paper, electricity, ink/toner, etc), most get connectivity (network or other cable), most check if the correct driver is installed, many forget to check that the spooler is running and a lot fail to ask the obvious question - can the program you are trying to print from actually handle printing?
    As with the OSI, Class E is a bit irrelivent ( as I guess is a red dwarf quote )

    We should be asking more questions on alternate OS's .

    I found a DEC Aplha Server in a customers dungeon today... would love to give that a whirl on an alpha aware Linux

    Rob

  5. #35

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,215
    Thank Post
    2,766
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by twin--turbo View Post
    As with the OSI, Class E is a bit irrelivent ( as I guess is a red dwarf quote )

    We should be asking more questions on alternate OS's .

    I found a DEC Aplha Server in a customers dungeon today... would love to give that a whirl on an alpha aware Linux

    Rob
    I thought that was why they invented / created / came up with CIDR ?

    Agree with different O/Ses but with it being questions to ask for an interview, I would say it depends on what the job entails as they should be asking questions related to what said person would be expected to do in said job

    If it is for an I.T Technician then trying to work out how many hosts are in a particular subnet wouldn't be done straight away as that would normally fall on the network manager or Senior I.T Tech possibly

    Presumably the I.T Tech would do more fire fighting ie pc not powering on, password reset, printing issues, pc repairs and re-builds, some network connectivity diagnostics and if possible resolving them etc

    Been for a few interviews myself and they varied from place to place depending on what said place was after and what the network manager was like

  6. #36

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    149
    Sadly I quite enjoy the subnet stuff.

    But I don't bother working it out by hand ( or in my head ) ... I have a subnet calc on the phone


    Rob

  7. #37

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,215
    Thank Post
    2,766
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by twin--turbo View Post
    Sadly I quite enjoy the subnet stuff.

    But I don't bother working it out by hand ( or in my head ) ... I have a subnet calc on the phone


    Rob
    I would have to be connected to the internet or like you use an app on my phone as not been shown or figured out how to work it out in my head / on paper or the likes. sigh

  8. #38

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    149
    It's quite simple, so long as you can understand binary 8 bit numbers..

    It just take longer ( for non standard masks ) to think about it than to put it in a calculator..

    Rob

  9. Thanks to twin--turbo from:

    mac_shinobi (17th July 2012)

  10. #39

    Join Date
    Oct 2005
    Posts
    943
    Thank Post
    225
    Thanked 174 Times in 136 Posts
    Rep Power
    102
    Quote Originally Posted by unixman_again View Post
    When I did my MCSE, one of the questions had us identifying i/p address, eg 192.168.1.1 is class C and private. There was a class E address as one of the questions. I've always included this in my interview questions and not one person has got it, even those who have an MCSE with wet ink. Maybe they don't ask that question any longer. OK, so it's a meany, but still valid IMO.
    That's the thing. It's not valid. Class-based IP addressing was superseded in 1993.

  11. Thanks to Roberto from:

    mac_shinobi (17th July 2012)

  12. #40

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,215
    Thank Post
    2,766
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by Roberto View Post
    That's the thing. It's not valid. Class-based IP addressing was superseded in 1993.
    Must be an echo in the forum ( although I did not post the wikipedia link )

  13. Thanks to mac_shinobi from:

    Roberto (17th July 2012)

  14. #41


    Join Date
    Dec 2005
    Location
    In the server room, with the lead pipe.
    Posts
    4,534
    Thank Post
    271
    Thanked 752 Times in 590 Posts
    Rep Power
    218
    Quote Originally Posted by mac_shinobi View Post
    I can see where the poster is coming from with regards to wanting the support person to log a support ticket with the manufacturer as you need to try and keep said devices working without voiding any warranties in the process.
    "Wait, is this something trivial?" is a proper question to ask before entering the unwieldy bureaucracy of warranty repair.

    No competent vendor (Dell, HP & Lenovo, misc others) will invalidate a warranty if you adding components, return the device to it's correct state or perform any number of routine maintenance and diagnostic procedures.

    (I'm assuming the tech under question is not a pimply 16yr old you wouldn't trust with a plastic screwdriver on a 486 doorstep).

SHARE:
+ Post New Thread
Page 3 of 3 FirstFirst 123

Similar Threads

  1. IT Apprentice test for interview ideas...
    By rpycroft in forum General Chat
    Replies: 8
    Last Post: 13th July 2009, 01:56 PM
  2. Using a multimeter to test for faulty PSU
    By Oops_my_bad in forum Hardware
    Replies: 8
    Last Post: 8th October 2007, 09:38 PM
  3. What do you do for an ICT Technician Practical Test?
    By mrforgetful in forum How do you do....it?
    Replies: 30
    Last Post: 19th December 2006, 11:50 AM
  4. Laptops / Disconnected Practice Tests
    By Frazer in forum ICT KS3 SATS Tests
    Replies: 2
    Last Post: 20th March 2006, 09:19 AM
  5. Help For Interview
    By donkeykong in forum Educational IT Jobs
    Replies: 8
    Last Post: 30th November 2005, 08:39 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •