Has anyone encountered issues with trying to add a folder to the quick dial option. I have done this before for a admin folder, where the admin staff can scan a document and it will save to a folder on the network. I had created a "quick dial" icon so that the staff wouldnt need to enter manually or search for the shared folder.

The problem i am having is i was asked by a staff to create a similar folder but this time it will need to be on their home drive. Folder has correct permissions and also did a test connection via the mfd - which passed. I tried creating a "quick dial" icon (to show up on the mfd's screen) for this staff but for some reason it doesnt show up.

Does anyone know how it suppose to be done?

I did it last time, did the same steps this time but doesnt work.

Any help would be appreciated.