Just evaluating my current HTML template, was wondering if anyone wanted to share what they use or if they just use the standard one.

here is what I use/currently editing. it is taken/based of Helpdesk email template - Script Center - Spiceworks Community Email Notification Template - Script Center - Spiceworks Community


Code:
<body style="margin:0px; padding:0px; border: 0 none; font-size: 11px; font-family: Verdana, sans-serif; background-color: #efefef">



<table style="width: 700px; margin: 50px auto 50px auto; border: 1px #fff solid; background: #fff font-size: 12px; font-family: Verdana, sans-serif;" align="center">

<tbody>

	<tr>

		<td colspan="2" style="padding: 9px; color: #fff background: #666"><h1>Douay Martyrs IT Helpdesk</h1></td>

	</tr>

	

	<tr style="padding: 10px;">

		<td style="width: 400px; padding: 18px;"><p>Hello {{recipient.full_name_or_email}},</p>



<!-- ************************************************************************** -->	

{% case event %}

<!-- ************************************************************************** -->	

	{% when 'ticket-opened' %}

		{% case recipient.role %}

			{% when 'end_user' %}

				<p>Your request has been received by the Douay Martyrs IT Helpdesk system. Someone will contact you shortly.</p>

			{% when 'admin' %}

				<p>A new request has been added to our helpdesk system.</p>

		{% endcase %}

<!-- ************************************************************************** -->	

	{% when 'ticket-assigned' %}

		{% case recipient.role %}

			{% when 'end_user' %}

				<p>On {{ticket.created_at | date_sw}} your request was received by our helpdesk system. Your request has been assigned to <strong>{{ticket.assignee.full_name_or_email}}</strong>.</p>

{% if events contains 'ticket-comment' %}

            <br>Comment: <q style="font-style: italic; font-weight: bold; quotes: '„' '”';">

		{{ticket.last_comment.body | escape | simple_format | replace:'<br /><br />','<br />'}}</q>

{% endif %}



			{% when 'admin' %}

				<p>You have been assigned or you accepted request #{{ticket.id}} created at {{ticket.created_at | date_sw}}.</p>

		{% endcase %}

<!-- ************************************************************************** -->	

	{% when 'ticket-comment' %}

		<p>On {{ticket.last_comment.created_at | date_sw }} {{ticket.last_comment.creator.full_name_or_email}} wrote:</p>

		<q style="font-style: italic; font-weight: bold; quotes: '„' '”';">

		{{ticket.last_comment.body | escape | simple_format | replace:'<br /><br />','<br />'}}</q>

<!-- ************************************************************************** -->	

	{% when 'ticket-closed' %}

		{% case recipient.role %}

			{% when 'end_user' %}

				<p>On {{ticket.closed_at | date_sw}} your request was closed which means your case was solved.  Do not reply to this email unless it has not been closed to your satisfaction.</p>



{% if events contains 'ticket-comment' %}

            <br>Comment: <q style="font-style: italic; font-weight: bold; quotes: '„' '”';">

		{{ticket.last_comment | escape | simple_format | replace:'<br /><br />','<br />'}}</q>

{% endif %}



			{% when 'admin' %}

				<p>Request #{{ticket.id}} was closed on {{ticket.closed_at | date_sw}}. Below you'll find the full request history.</p>

		{% endcase %}

<!-- ************************************************************************** -->	

	{% when 'ticket-reopened' %}

		{% case recipient.role %}

			{% when 'end_user' %}

				<p>Your Request has been reopened.</p>



			{% when 'admin' %}

				<p>Request #{{ticket.id}} has been reopened. Below is the full request history.</p>

		{% endcase %}

<!-- ************************************************************************** -->	

{% endcase %}

<!-- ************************************************************************** -->	



	<br />

	<div style="padding: 2px; border: 1px #ccc solid; background: #eee">

		<div style="margin: 9px;">

			<h4>Request</h4>

			<p>Summary: {{ticket.summary | escape}}</p>

			<p>Content:</p>

				{{ticket.body | escape | simple_format | replace:'<br /><br />','<br />'}}

		</div>

	</div>



<!-- ************************************************************************** -->	

{% case event %}

<!-- ************************************************************************** -->	

	{% when 'ticket-opened' %}

        <!-- If you have specific items that you want to display in certain circumstances, -->

        <!-- prior to the ticket summary.  I wanted a summary on each email that went out -->





<!-- ************************************************************************** -->	

	{% when 'ticket-assigned' %}





<!-- ************************************************************************** -->	

	{% when 'ticket-comment' %}

	

	

<!-- ************************************************************************** -->	

	{% when 'ticket-closed' %}





<!-- ************************************************************************** -->	

	{% when 'ticket-reopened' %}





<!-- ************************************************************************** -->	

{% endcase %}

<!-- ************************************************************************** -->	



		<br/>

		{% if ticket.previous_comments != empty %}

			<div style="padding: 2px; border: 1px #ccc solid; background: #eee">

				<h4>Request History</h4>

				<hr style="height: 1px; color: #ccc" />

				{% for comment in ticket.previous_comments %}

					<p>On {{comment.created_at | date_sw }} {{comment.creator.full_name_or_email}} wrote:<br />

					<q style="font-size: smaller; font-style: italic; font-weight: bold; quotes: '„' '”';">

					{{comment.body | escape | simple_format | replace:'<br /><br />','<br />'}}

					</q></p>

					<hr style="height: 1px; color: #ccc" />

				{% endfor %}

			</div>

		{% endif %}



		<br />

		<p>With regards,<br />

		IT Helpdesk </p>

		</td>

		

		<td style="width: 240px; vertical-align: top;"><div style="padding: 9px; border: 1px #ccc solid; font-size: 10px;">REQUEST ID: <strong>#{{ticket.id}}</strong>

		<hr style="height: 1px; color: #ccc" />

		Date: <strong>{{ticket.created_at | date_sw}}</strong><br />

		Creator: <strong>{{ticket.creator.full_name_or_email}}</strong><br />

		Summary: <strong>{{ticket.summary}}</strong><br />

		Priority: <strong>{{ticket.priority}}</strong><br />

		Ticket URL: <strong><a style="color:#FF6600 text-decoration: none;" href="

			{% if recipient.role == 'admin' %}

				{{ticket.url}}

			{% else %}

				{{ticket.portal_url}}

			{% endif %}">Click Here</a></strong><br/>

		Assignee: <strong>{{ticket.assignee.full_name_or_email}}</strong>



		<hr style="height: 1px; color: #ccc margin: 0;" />



		<p style="text-align: justify;">If you have any additional information regarding this case simply reply to this email.</p>

		</div>

		</td>

	</tr>

	<tr>

		<td colspan="2" style="background: #ddd padding: 9px; margin-top: 18px; text-align: center;">&copy; The Douay Martyrs School 2011</td>

	</tr>

</tbody>

</table>

</body>

</html>