How do you do....it? Thread, Helpdesk Software - Proxy and Live@Edu in Technical; It's possible, if they allow it, but would be overkill.
Try dropping the firewall down to see if that helps....
26th July 2011, 02:22 PM #16
It's possible, if they allow it, but would be overkill.
Try dropping the firewall down to see if that helps.
26th July 2011, 07:44 PM #17
As has been mentioned on this thread already - OP SamrtDesk will do all you ask including Live@Edu.
Originally Posted by jamesfed
If you host the software internally then proxies should not be an issue
OPSD will be sent emails out to users with accounts on live@edu and (if you setup a dedicated helpdesk inbox) will poll, create or update support incidents too.
OPSD does indeed run on IIS6 and above and use SQL Server 2005 or above as the database backend.
OP SmartDesk is so much more than just a helpdesk though, the Sept 2011 release will include the following on top of the standard helpdesk and asset manager:
- Printer Management including stock / consumable tracking and remote printer status updates and email notifications
- Room / Resource Manager including 2 week timetable support and SIMS import
- Logon tracker and user password reset tool
In the pipline is a complete network manager providing server / switch / network node monitoring right down to server service and switch port with email and SMS notifcations.
OPSD has been developed for schools and as a result of direct feedback from schools and user on this very forum
Give me a shout if you need any more ionformation or wnat to setup a no obligation trial.
26th July 2011, 07:46 PM #18
POPS and IMAP/S are now supported also.
Originally Posted by vikpaw
31st August 2011, 01:29 PM #19
- Rep Power
ZenDesk is pretty good.....
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