Just setting up my 1st spiceworks here and was wondering has anyone been able to mod the email template so that if an incoming request contains a certain phrase ie no sound comes in it will respond have you tried this link to
Help would be very much apprecitated
I don't think this is possible to do with Spiceworks.
The email template is just the design of the template in terms of how it looks.
You could have a generic auto reply along the lines of:
Your request has been logged. In the meantime, have you tried our knowledgebase?
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