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How do you do....it? Thread, spicework email template in Technical; Just setting up my 1st spiceworks here and was wondering has anyone been able to mod the email template so ...
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    akidosaint's Avatar
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    spicework email template

    Just setting up my 1st spiceworks here and was wondering has anyone been able to mod the email template so that if an incoming request contains a certain phrase ie no sound comes in it will respond have you tried this link to

    Help would be very much apprecitated

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    Edu-IT's Avatar
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    I don't think this is possible to do with Spiceworks.

    The email template is just the design of the template in terms of how it looks.

    You could have a generic auto reply along the lines of:

    Your request has been logged. In the meantime, have you tried our knowledgebase?

    Sound: URL
    Laptops: URL

    etc.

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