spicework email template

[akidosaint]

Just setting up my 1st spiceworks here and was wondering has anyone been able to mod the email template so that if an incoming request contains a certain phrase ie no sound comes in it will respond have you tried this link to

Help would be very much apprecitated

[Edu-IT]

I don't think this is possible to do with Spiceworks.

The email template is just the design of the template in terms of how it looks.

You could have a generic auto reply along the lines of:

Your request has been logged. In the meantime, have you tried our knowledgebase?

Sound: URL
Laptops: URL

etc.