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How do you do....it? Thread, Remote Desktop Software in Technical; Hello everyone, Just a quick question to get an idea of what remote desktop software you all, and to what ...
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    Remote Desktop Software

    Hello everyone,

    Just a quick question to get an idea of what remote desktop software you all, and to what extent? At the moment we use VNC on the staff room computers in order to help over the phone but that's about it. To what extent do the rest of you provision remote assistance for staff members?

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    I've been seriously considering in using remote assistance. I think it can be configured from GPO. I just need to work out how practical it is. Probably one for after summer with my workload tho

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    1. Remote Desktop Connection (Terminal Services Client)

    2. iTalc [Remote assistance for Staff and Students]

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    We use CentraStage that has full RDP & VNC support along with features like remote command shell, FTP, remote Services viewer, remote registry editor, remote task manager, remote event viewer etc. Also has a complete audit feature to see installed software, hardware, device details, audit trail as well as a full monitoring feature for alerts or job execution.

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    Running Impero here on all computers but only I use the remote control settings. Have them disabled for teachers but they can still disable internet etc

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    Quote Originally Posted by Rawns View Post
    We use CentraStage that has full RDP & VNC support along with features like remote command shell, FTP, remote Services viewer, remote registry editor, remote task manager, remote event viewer etc. Also has a complete audit feature to see installed software, hardware, device details, audit trail as well as a full monitoring feature for alerts or job execution.
    I assume you don't use this on computers where there is confidential and sensitive information flying about? That's one of my main concerns really.

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    Quote Originally Posted by sven View Post
    I assume you don't use this on computers where there is confidential and sensitive information flying about? That's one of my main concerns really.
    On the contrary, it's used throughout the whole of the LA for support in schools.
    Last edited by Rawns; 29th March 2011 at 04:10 PM.

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    We just use Remote Assistance on staff PC's/Laptops.
    This way staff then have to grant you access, and you don't fall into the confidential data side of things.

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    We use remote assistance as well, and for the exact same reason andy_d mentioned.

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    As above. Saves a lot of confidentiality headaches.

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    Quote Originally Posted by himji View Post
    I've been seriously considering in using remote assistance. I think it can be configured from GPO. I just need to work out how practical it is. Probably one for after summer with my workload tho
    Not to difficult:
    Easy GUI for Remote Assistance Support

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    CentraStage has the same ability to allow users to "accept" a connection request first.

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    Use Dameware here. Absolutely superb.

    Lan School is used in the suites by teaching staff.

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    Use italc here, its opensource and free

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    We use Skeep VNC for remote assistance of the staff machines: Skeep VNC Console
    - It is just a free, basic VNC tool to remotley control machines, you can also remote onto servers from this colsole as well

    In the ICT Suites we use LANSchool, each of the teacher machines in the suites have this installed & we have it installed in our office to oversee all the suites at the same time.

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