How do you do....it? Thread, Remote Desktop Software in Technical; Hello everyone,
Just a quick question to get an idea of what remote desktop software you all, and to what ...
29th March 2011, 03:17 PM #1
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Remote Desktop Software
Just a quick question to get an idea of what remote desktop software you all, and to what extent? At the moment we use VNC on the staff room computers in order to help over the phone but that's about it. To what extent do the rest of you provision remote assistance for staff members?
29th March 2011, 03:58 PM #2
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I've been seriously considering in using remote assistance. I think it can be configured from GPO. I just need to work out how practical it is. Probably one for after summer with my workload tho
29th March 2011, 04:05 PM #3
1. Remote Desktop Connection (Terminal Services Client)
2. iTalc [Remote assistance for Staff and Students]
29th March 2011, 04:10 PM #4
We use CentraStage that has full RDP & VNC support along with features like remote command shell, FTP, remote Services viewer, remote registry editor, remote task manager, remote event viewer etc. Also has a complete audit feature to see installed software, hardware, device details, audit trail as well as a full monitoring feature for alerts or job execution.
29th March 2011, 04:18 PM #5
Running Impero here on all computers but only I use the remote control settings. Have them disabled for teachers but they can still disable internet etc
29th March 2011, 04:19 PM #6
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I assume you don't use this on computers where there is confidential and sensitive information flying about? That's one of my main concerns really.
Originally Posted by Rawns
29th March 2011, 04:22 PM #7
On the contrary, it's used throughout the whole of the LA for support in schools.
Originally Posted by sven
Last edited by Rawns; 29th March 2011 at 05:10 PM.
30th March 2011, 12:16 AM #8
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We just use Remote Assistance on staff PC's/Laptops.
This way staff then have to grant you access, and you don't fall into the confidential data side of things.
30th March 2011, 12:46 AM #9
We use remote assistance as well, and for the exact same reason andy_d mentioned.
30th March 2011, 12:50 AM #10
As above. Saves a lot of confidentiality headaches.
30th March 2011, 03:20 AM #11
Not to difficult:
Originally Posted by himji
Easy GUI for Remote Assistance Support
30th March 2011, 09:57 AM #12
CentraStage has the same ability to allow users to "accept" a connection request first.
30th March 2011, 10:33 AM #13
Use Dameware here. Absolutely superb.
Lan School is used in the suites by teaching staff.
30th March 2011, 10:36 AM #14
Use italc here, its opensource and free
30th March 2011, 10:48 AM #15
We use Skeep VNC for remote assistance of the staff machines: Skeep VNC Console
- It is just a free, basic VNC tool to remotley control machines, you can also remote onto servers from this colsole as well
In the ICT Suites we use LANSchool, each of the teacher machines in the suites have this installed & we have it installed in our office to oversee all the suites at the same time.
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