+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 26
How do you do....it? Thread, IT Support in computer labs in Technical; At the school where I work we have a small war going on regarding provision of IT Support staff during ...
  1. #1

    Join Date
    May 2009
    Location
    Malaysia
    Posts
    14
    Thank Post
    24
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    IT Support in computer labs

    At the school where I work we have a small war going on regarding provision of IT Support staff during lessons in computer labs. Without prejudicing the replies by stating my own position/viewpoint I'd be interested to know how other schools cater for this.

    Do you have a technician present in each and every IT lesson?

    Do you have one technician based in each lab to provide assistance but also responding to calls nearby?

    Do you respond to issues if they arise from a central support section?

    Do you have a different approach?

    Any and all replies gratefully received!

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,691
    Thank Post
    664
    Thanked 1,631 Times in 1,459 Posts
    Rep Power
    423
    No, No, No.

    With a high enough staff allocation it may be possible but if issues arise during lessons if they affect whole class teaching then we will respond as soon as possible otherwise it needs to be logged on the helpdesk.

    Ben

  3. Thanks to plexer from:

    mikeTP (14th February 2011)

  4. #3


    Join Date
    Jul 2007
    Location
    Rural heck
    Posts
    2,662
    Thank Post
    120
    Thanked 434 Times in 353 Posts
    Rep Power
    126
    I don't think you'll find any UK school who have a tech for every IT suite.

    We have 6 suites for generally use (IT teaching and other subjects). We also have a 28 machine suite in our Design Technology block and 20 machines in our music department. Also computers in every class room used with interactive whiteboard. We have a team of three.

    Urgent calls tend to come in via phone or by a runner sent by a teacher (4 of the IT suites are very near the IT support office).

    Less urgent stuff is reported via a helpdesk system.

    At the end of the day you need to be asking questions about any teacher who sets a task that they're not capable of completing them selves. Why should this be different just because they're using ICT.

  5. Thanks to K.C.Leblanc from:

    mikeTP (14th February 2011)

  6. #4
    dayzd's Avatar
    Join Date
    Nov 2009
    Location
    In front of computer
    Posts
    406
    Thank Post
    76
    Thanked 59 Times in 48 Posts
    Rep Power
    24
    We don't provide support staff to IT classes like that by default. For one thing, we can't - we've twice as many IT teachers as technicians!

    Certain classes on certain days may get support upon request, though. For example, logging new users into our Media Studies Macs at the start of the year.

  7. Thanks to dayzd from:

    mikeTP (14th February 2011)

  8. #5

    Join Date
    Mar 2007
    Posts
    1,787
    Thank Post
    82
    Thanked 295 Times in 226 Posts
    Rep Power
    87
    No we dont , largely because if you need a IT tech on hand for a lesson then you either have a computer network that is incapable or a teacher that is incapable.

  9. 4 Thanks to strawberry:

    AngryTechnician (10th February 2011), eclass (27th April 2011), Max_Power (16th March 2011), mikeTP (14th February 2011)

  10. #6
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,502
    Thank Post
    337
    Thanked 310 Times in 238 Posts
    Rep Power
    110
    no, no, no

    Fancy chopping me up and placing 1/10th of me in each room, or spending 5 minutes per room every lesson, got enough to do than babysit teachers.

  11. Thanks to rad from:

    mikeTP (14th February 2011)

  12. #7

    Join Date
    Oct 2008
    Location
    Manchester
    Posts
    64
    Thank Post
    1
    Thanked 13 Times in 13 Posts
    Rep Power
    15
    I think this is easily solved - do the job descriptions of the IT Techs in your school state that they will provide support in all ICT lessons? If so, that is the school's choice.
    The role of the IT Techs is to support where applicable the Network Manager to ensure the capacity and availability of the ICT provision for teaching and learning, administrative and management purposes of the school and NOT to be the sole ownership of the ICT Dept.

  13. Thanks to pavlovs_dog from:

    mikeTP (14th February 2011)

  14. #8

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,406
    Thank Post
    640
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    324
    Same as above - no. Teachers in ICT lessons log calls via the online helpdesk when problems arise just like the rest of the staff, and we then respond appropriately.

  15. Thanks to webman from:

    mikeTP (14th February 2011)

  16. #9

    Join Date
    Nov 2006
    Location
    Kendal
    Posts
    1,555
    Thank Post
    112
    Thanked 177 Times in 144 Posts
    Rep Power
    71
    Quote Originally Posted by mikeTP View Post
    Do you have a technician present in each and every IT lesson?
    No - IT runs most periods here for one thing and another so we wouldn't have enough staff and nothing else would be done

    Quote Originally Posted by mikeTP View Post
    Do you have one technician based in each lab to provide assistance but also responding to calls nearby?
    No -we have central IT support office which someone is generally always in so they can usually call someone up for assitance. We are happy to accept faults by email, phone call or student runner.
    Depending on the severity or busyness of the team we try to react instantly.

    Quote Originally Posted by mikeTP View Post
    Do you respond to issues if they arise from a central support section?
    See above

  17. Thanks to jcollings from:

    mikeTP (14th February 2011)

  18. #10

    Join Date
    Dec 2008
    Location
    Nottingham
    Posts
    575
    Thank Post
    38
    Thanked 115 Times in 105 Posts
    Rep Power
    46
    No technicians placed in rooms. We try to respond either remotely or in person to issues reported during lessons.

    We've educated our IT teachers on some of the simple problem solving bits (if computer says domain not available, check network lead as some little darling has pulled it out, check leads for non-working keyboard/mouse). We also leave a spare mouse with the teacher in case of ones being removed. Our main bookable IT suite is just off our office, so we do get some requests when that's in use - but will only really go out if we can't solve remotely and only if we have time to deal at that moment.

  19. Thanks to Willott from:

    mikeTP (14th February 2011)

  20. #11

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,181
    Thank Post
    285
    Thanked 774 Times in 584 Posts
    Rep Power
    336
    No chance, with a technician ratio of 1 to 300-600 computers depending if part time staff are in it's just not feasible. I do send a technicina on walkabout once or twice a day if we're not snowed under with urgent jobs, seems to keep them happy.

  21. Thanks to teejay from:

    mikeTP (14th February 2011)

  22. #12

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,817
    Thank Post
    272
    Thanked 1,138 Times in 1,034 Posts
    Rep Power
    350
    Similar to what everybody has said - If i had a tech for each IT suite i would have the biggest department in the school - as we have 11 suites dotted around the building with further little rooms around. 9/10 the major problems are not in the classroom then are server side. So we only go to lessons if there is a problem with pcs. if not then helpdesk it is. We only carry over 2/3 tickets a day at max.

  23. Thanks to glennda from:

    mikeTP (14th February 2011)

  24. #13

    NikChillin's Avatar
    Join Date
    Nov 2007
    Location
    on the sofa
    Posts
    945
    Thank Post
    60
    Thanked 122 Times in 86 Posts
    Rep Power
    123
    Why would there be a need for a technician in the classroom? Everything should be working, if not then logged and fixed as and when. If there is a need for an assistant it should be a classroom assistant not a technician. We support the school site, not a department.

  25. Thanks to NikChillin from:

    mikeTP (14th February 2011)

  26. #14


    Join Date
    Dec 2005
    Location
    In the server room, with the lead pipe.
    Posts
    4,649
    Thank Post
    275
    Thanked 780 Times in 607 Posts
    Rep Power
    224
    Quote Originally Posted by mikeTP View Post
    Do you have a technician present in each and every IT lesson?
    Do you have one technician based in each lab to provide assistance but also responding to calls nearby?
    No and No.
    Do you respond to issues if they arise from a central support section?
    Yes.

    Our take is:

    If you're a newbie teacher (new to subject or just new generally) who lacks confidence we may wander in as a comfort blanket at the start of the lesson, but once all looks fine we'll leave.

    If there's a way we can add value to the lesson (explaining something tricky / a "practical lesson"), we're happy to help out provided a) it's pre-arranged b) we have a lesson plan so we understand what you're doing c) there's nothing more vital going on.

    What we refuse to do is hang around in lessons "just in case". Our stuff works. If you're incapable of delivering a lesson past the initial newbie period without a comfort blanket, then we need to address this as part of your development priorities.

  27. Thanks to pete from:

    mikeTP (14th February 2011)

  28. #15

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    4,997
    Thank Post
    868
    Thanked 1,454 Times in 1,000 Posts
    Blog Entries
    47
    Rep Power
    642
    The only time we've ever done that is in an exam situation, one of us has sat in and worked quietly in a corner so that if anything goes wrong, we're on hand to fix it quickly without an invigilator having to leave the room. We've drifted towards "first fifteen minutes and less ten" recently though, because there just wasn't the need for it.

    A week of sitting in on exams did give me a nice opportunity to get our AUP re-written though, no chance of interruptions if you're in an exam session!

  29. Thanks to sonofsanta from:

    mikeTP (14th February 2011)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. MSDN Virtual Labs
    By DaveP in forum Links
    Replies: 1
    Last Post: 16th January 2011, 05:04 PM
  2. Replies: 1
    Last Post: 14th November 2010, 10:42 PM
  3. Sanoko Languages Labs
    By rush_tech in forum General Chat
    Replies: 6
    Last Post: 6th May 2010, 01:33 PM
  4. New Hardware for ICT Labs
    By Steve83 in forum Hardware
    Replies: 8
    Last Post: 27th March 2009, 10:00 AM
  5. Creative Labs
    By Diello in forum General Chat
    Replies: 7
    Last Post: 1st April 2008, 09:12 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •