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How do you do....it? Thread, Service Level Agreement in Technical; I'm looking at implementing a Service Desk at our school and now need to draft up a SLA. Does anyone ...
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    Service Level Agreement

    I'm looking at implementing a Service Desk at our school and now need to draft up a SLA. Does anyone have one they would be willing to share or be able to point me in the right direction of any good available resources?

    Thanks

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    I would be very interested in this as looking to do same

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    A sample of ours is on the edugeek wiki

    Sample SLA - Wiki

  4. 4 Thanks to CyberNerd:

    mcnallyfc (4th January 2011), Pete10141748 (2nd February 2011), scotty (4th January 2011), sonofsanta (21st March 2012)

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    Ours is here - ICT SLA and KPIs - it's probably got far more than you need but you might get some useful stuff from it!

  6. 2 Thanks to srochford:

    Pete10141748 (2nd February 2011), scotty (4th January 2011)

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  8. 2 Thanks to GrumbleDook:

    Pete10141748 (2nd February 2011), sonofsanta (21st March 2012)

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    These are just what I needed this afternoon, thanks for posting them guys

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