Got asked to design a form and don't seem to be getting anywhere. Below is a desc of what i'm after.

Create a form which users have to use when sending an email to our site helpdesk. The info it needs is that the subject line has to be filled in with the date and then 3 fields (Name, Location & desc of problem) are on the form. These again have to be filled in before the form can be sent.
Then when the site team reply they have to fill in a name, date and box giving deatils of the completed job.

We've got exchange 2010 and currently use Outlook 2007 but will be moving to Outlook 2010 in the next 9 months.

Any help would be greatly appreciated.