+ Post New Thread
Results 1 to 7 of 7
How do you do....it? Thread, KB articles and FAQs in Technical; Hi there, I want to gather as many KB articles and FAQs together to add to our intranet to hopefully ...
  1. #1
    bodminman's Avatar
    Join Date
    Apr 2007
    Location
    Sunny Suffolk
    Posts
    1,153
    Thank Post
    724
    Thanked 224 Times in 116 Posts
    Rep Power
    84

    KB articles and FAQs

    Hi there,

    I want to gather as many KB articles and FAQs together to add to our intranet to hopefully start reducing visits to the IT department. Especially as we have just been reduced from 2.5 people to 1 person, me!

    Can anyone point me to and handy resources for collating such a things or even offer to share what you already have!?!

    Any help etc is greatly appreciated as always!

    Thanks

  2. #2
    AyatollahPies's Avatar
    Join Date
    Jan 2008
    Location
    Earth
    Posts
    900
    Thank Post
    48
    Thanked 105 Times in 95 Posts
    Rep Power
    42
    Quote Originally Posted by bodminman View Post
    Hi there,

    I want to gather as many KB articles and FAQs together to add to our intranet to hopefully start reducing visits to the IT department. Especially as we have just been reduced from 2.5 people to 1 person, me!

    Can anyone point me to and handy resources for collating such a things or even offer to share what you already have!?!

    Any help etc is greatly appreciated as always!

    Thanks
    How can we tell you what your most FAQs are?

    You need to give a bit more info about your set-up. Is it XP, 7, MAC? Do you use SIMS or CMIS?

    You get the idea.

  3. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,942
    Thank Post
    886
    Thanked 1,694 Times in 1,472 Posts
    Blog Entries
    12
    Rep Power
    447
    Hi

    This is something i would like to know, i was thinking maybe a wiki but it would be nice to use something that is specifically made for the job.

    You need to give a bit more info about your set-up. Is it XP, 7, MAC? Do you use SIMS or CMIS?
    Does it really matter? Surely the a KB database should cover all OS and software packages?

  4. #4

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,680
    Thank Post
    516
    Thanked 2,451 Times in 1,897 Posts
    Blog Entries
    24
    Rep Power
    832
    Quote Originally Posted by FN-GM View Post
    Does it really matter? Surely the a KB database should cover all OS and software packages?
    Well, if they don't have any mac's, and use SIMS, then giving him tips for CMIS and macs would be pointless? So, it seems pretty important...

  5. #5

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,942
    Thank Post
    886
    Thanked 1,694 Times in 1,472 Posts
    Blog Entries
    12
    Rep Power
    447
    From what i understand he is not looking for the tips but the software or products to put it all together.

  6. #6
    bodminman's Avatar
    Join Date
    Apr 2007
    Location
    Sunny Suffolk
    Posts
    1,153
    Thank Post
    724
    Thanked 224 Times in 116 Posts
    Rep Power
    84
    Hi there,

    soz for the delay in responding, sick little daughter to look after.

    FN-GM - You've hit the nail on the head. I was wondering if there was some sort of wiki where I could have a look at common faults and cherry pick / alter slightly to suit my needs.

    I'm starting from scratch here and as I'm obviously not going to have too much time on my hands now I thought that maybe there were existing places that may contain IT related KB articles.

    I'm looking for things like:

    Why won't my PC switch on? - Is it plugged in and switched on at the socket? etc etc . . .

  7. #7

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,942
    Thank Post
    886
    Thanked 1,694 Times in 1,472 Posts
    Blog Entries
    12
    Rep Power
    447
    I would be interested in something like this. Like i say i thought about a Wikimedia wiki put there must be something better out there?

SHARE:
+ Post New Thread

Similar Threads

  1. Joomla Articles
    By karldenton in forum EduGeek Joomla 1.5 Package
    Replies: 1
    Last Post: 29th January 2010, 02:00 PM
  2. Articles
    By Edu-IT in forum EduGeek Joomla 1.5 Package
    Replies: 2
    Last Post: 9th December 2008, 10:17 AM
  3. New articles not centered
    By pooley in forum EduGeek Joomla 1.5 Package
    Replies: 3
    Last Post: 11th October 2008, 04:21 PM
  4. Linking to Articles
    By FragglePete in forum EduGeek Joomla 1.5 Package
    Replies: 2
    Last Post: 8th October 2008, 07:09 PM
  5. BSF Articles ?
    By Ruthierhyme in forum BSF
    Replies: 2
    Last Post: 23rd February 2008, 08:54 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •