Using Outlook with a shared mailbox

[Jobos]

I've been asked to make a shared mailbox on our Exchange 2003 system to allow admin staff to send emails to teaching staff about telephone messages. They want it configured so they can send teachers an email with the sent copy saved in the shared mailbox and not their own sent folder.

I've made the shared mailbox and set the permissions but I can't see a way to get Outlook to save the sent email to the shared sent folder automatically.

[rusty155]

You can change the Sent Items folder on a per account basis as follows:

Tools --> Account Settings --> Double-Click the desired account --> More Settings --> Folders Tab

From here can you change the Sent Items folder from the Outlook Default.

[Jobos]

You can change the Sent Items folder on a per account basis as follows:

Tools --> Account Settings --> Double-Click the desired account --> More Settings --> Folders Tab

From here can you change the Sent Items folder from the Outlook Default.

Thanks but they only want to save in the shared mailbox for the odd email so I was hoping for a button or a dropdown they could click for just that email.

[ajbritton]

Only thing I can think of is a rule that fires when mail has been sent that saves a copy in the Sent Items of the shared mailbox. No idea if this will work.

[Jobos]

Only thing I can think of is a rule that fires when mail has been sent that saves a copy in the Sent Items of the shared mailbox. No idea if this will work.

Yes I've been thinking about using rules as well. I understand there is a third party app for Exchange server that would achieve what I want but I was hoping for a simple Outlook solution.

[MatthewL]

Setup a rule when a message has been sent using an account to move it, not 100% sure if you can but in theory you should be able to.

[RabbieBurns]

outlook 2010 will do this by default. I have my personal mailbox and a shared one in outlook and it saves sent items in whatever mailbox depending on what From address I choose when composing / replying to emails. We use Exchange 2007 but this seems a new function of Outlook since I upgraded to 2010.

[Jobos]

Right thanks, I'll take a look at that.