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How do you do....it? Thread, Problem Logging in Technical; Hi, I am an ICT Technician who serves a number of local Primary Schools on a rota-basis. I was wondering ...
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    Problem Logging

    Hi,
    I am an ICT Technician who serves a number of local Primary Schools on a rota-basis. I was wondering whether you guys keep a log of all the problems/faults that you have solved in your school/s. Do you keep a paper copy, or do you record your work in a log using a piece of software or a database?

    I have searched the internet for an Access template that I could easily store all my problem logs in (School, Date, Problem Type, Problem Description, Priority, Status, Date Completed, Action Taken/Comments) but I have yet to find anything suitable. Does anyone know of anything out there that would be suffice for my needs?

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    SpuffMonkey's Avatar
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    Liberum free helpdesk

  3. Thanks to SpuffMonkey from:

    ictech (29th June 2010)

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    opsoftware.net - offer a hosted solution, very cheap for schools, you could split the cost across schools, then it's all web based and they can log calls for you so you get a heads up, not just recording what you've done, but what you have to do next. plus it's FITS compliant so good practise

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    ictech (29th June 2010)

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    sparkeh's Avatar
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    I use the helpdesk section of Spiceworks.

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    ictech (29th June 2010)

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    Thanks for the quick responses so far, I will take a look at them all and try them out. If anyone else has any other methods please let me know.

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    OP software's MyLittleHelpdesk (which is now called something else).

    I think they offer a hosted version, which might well be easier to scale across sites.

    EDIT: Now with boss linkage and added fibre.

    http://www.opsoftware.net/

    It would seam it's now called OPSmartdesk.

  10. Thanks to K.C.Leblanc from:

    ictech (29th June 2010)



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