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How do you do....it? Thread, How do your users report problems during lessons? in Technical; We use a simple hlpdesk at the moment, I have however invested in Richmond Systems commercial help desk which we ...
  1. #31
    Disease's Avatar
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    We use a simple hlpdesk at the moment, I have however invested in Richmond Systems commercial help desk which we will be rolling out in the summer.

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    We use the One or Zero Helpdesk (older free one) for the 26 schools/units/teaching units we look after. Thel log jobs but tend to have a load more when we arrive on site. In a previous post in Bolton we did have a helpdesk (liberium) that very few people used, the norm in that school was the teacher to send a pupil down as a messanger with a note. if we where out it was slipped under the door. getting a user friendly way for staff to EASILY log calls (in a teacher easy type of way) is the key, above all no matter what the method used, ensure you and your team log a call on the system to quantify and record what it is you're doing!

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    We have a similar system as webman but if they cannot access the PC there is a phone within each classroom to enable us to be contacted if a problem with PC in the room. Phones are locked down to internal calls only

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    the LCD is in our office - staff access it through a link on our sharepoint site. No phones in our classrooms as the kids tend to steal anything thats not bolted down.

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    rad
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    Our staff run in the office all guns blazing waving their arms. We hen follow them out the door, walking 10 metres behind so not to engage convo!



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