+ Post New Thread
Results 1 to 9 of 9
How do you do....it? Thread, live@edu locked out !? in Technical; Something has happened and I cannot login to eduadmin.live.com with any of the accounts I have created and assigened as ...
  1. #1

    RabbieBurns's Avatar
    Join Date
    Apr 2008
    Location
    Sydney
    Posts
    5,514
    Thank Post
    1,320
    Thanked 469 Times in 306 Posts
    Blog Entries
    6
    Rep Power
    199

    live@edu locked out !?

    Something has happened and I cannot login to eduadmin.live.com with any of the accounts I have created and assigened as Administrator role to.

    When I try to login with the username and passwords, it accepts the passwords, but then says I need to enrol ?

    When I go back to enrol, it says that my domain is already enrolled (which is correct)

    Any Idea what might have happened and how I can get back in?

  2. #2

    RabbieBurns's Avatar
    Join Date
    Apr 2008
    Location
    Sydney
    Posts
    5,514
    Thank Post
    1,320
    Thanked 469 Times in 306 Posts
    Blog Entries
    6
    Rep Power
    199
    I have just been onto domains.live.com and It seems that are wanting us to confirm ownership of our domain again, but are wanting us to change the MX to a .hotmail.com address rather than a .outlook.com address like we did before..

    Is this usual? If I change the MX to a .hotmail.com will we still be part of live@edu ???

  3. #3
    RSoP_Robbers's Avatar
    Join Date
    Oct 2009
    Location
    Doncaster
    Posts
    101
    Thank Post
    13
    Thanked 8 Times in 8 Posts
    Rep Power
    11
    Hi RabbieBurns,

    It could be that the Edu Team are uncertain if you are an educational establishment and have therefore declined your enrolment and transferred you to the Live Mail program provided by Live Domains.

    We had a similar problem but after a support call to the team so that they could verify our existence / identification, we were back online.

    I wouldn't change any more settings at the moment but send an e-mail ASAP and you should get a reply possibly even tonight? I have had communications with them during a weekend so they are VERY good!!

    Hope this helps!

    Keep me posted and will help where possible! :-)

  4. #4

    RabbieBurns's Avatar
    Join Date
    Apr 2008
    Location
    Sydney
    Posts
    5,514
    Thank Post
    1,320
    Thanked 469 Times in 306 Posts
    Blog Entries
    6
    Rep Power
    199
    Quote Originally Posted by RSoP_Robbers View Post
    Hi RabbieBurns,

    It could be that the Edu Team are uncertain if you are an educational establishment and have therefore declined your enrolment and transferred you to the Live Mail program provided by Live Domains.

    We had a similar problem but after a support call to the team so that they could verify our existence / identification, we were back online.

    I wouldn't change any more settings at the moment but send an e-mail ASAP and you should get a reply possibly even tonight? I have had communications with them during a weekend so they are VERY good!!

    Hope this helps!

    Keep me posted and will help where possible! :-)
    It was its a .edu.au domain so I hope thats not the case.. Its been active for about a month now so Id hope they just wouldnt just change it for us.

    Been on the email support with them all weekend, but only really getting canned responses from them so far..

  5. #5
    RSoP_Robbers's Avatar
    Join Date
    Oct 2009
    Location
    Doncaster
    Posts
    101
    Thank Post
    13
    Thanked 8 Times in 8 Posts
    Rep Power
    11
    Yikes....

    Keep on with the support e-mails and I will see if I can dig out the details of who we dealt with. There was a few of us involved so I may have to e-mail round.

    Keep me posted! They are quite good!

  6. #6


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    339
    Have you tried calling them?
    I managed to lock myself out of our google domain, once I found our support contract number I just called them up and they reset it.

  7. #7

    RabbieBurns's Avatar
    Join Date
    Apr 2008
    Location
    Sydney
    Posts
    5,514
    Thank Post
    1,320
    Thanked 469 Times in 306 Posts
    Blog Entries
    6
    Rep Power
    199
    OK, It seems that accidently deleting the administrator account used to set up the live@edu is not such a wise move!!

  8. #8

    Join Date
    Jun 2008
    Location
    Kensington, London
    Posts
    372
    Thank Post
    59
    Thanked 36 Times in 32 Posts
    Rep Power
    31
    Quote Originally Posted by RabbieBurns View Post
    OK, It seems that accidently deleting the administrator account used to set up the live@edu is not such a wise move!!
    Whoops! did you only have the one admin account, or did you have several - I'm thinking I might need to set myself up another one just in case.

  9. #9

    RabbieBurns's Avatar
    Join Date
    Apr 2008
    Location
    Sydney
    Posts
    5,514
    Thank Post
    1,320
    Thanked 469 Times in 306 Posts
    Blog Entries
    6
    Rep Power
    199
    Apparently they have protocol in place to stop you deleting your "last" admin account. So if you only have one, you cannot delete it.

    As I had more than one, I was able to delete the Master one, and the protocol allowed it as it wasnt the last.

    It seems that me deleting the master one by accident, caused all sorts of issues ane eventually left us un-enrolled for live@edu.

SHARE:
+ Post New Thread

Similar Threads

  1. HELP!!! Epson EX-X6 Locked!
    By Paid_Peanuts in forum Hardware
    Replies: 9
    Last Post: 14th June 2012, 02:41 PM
  2. Netbook Locked
    By TechSupp in forum Windows
    Replies: 0
    Last Post: 7th July 2009, 10:49 AM
  3. Replies: 14
    Last Post: 10th June 2009, 04:08 PM
  4. Not locked down enough!!!!!
    By manick in forum Windows
    Replies: 13
    Last Post: 13th October 2006, 05:02 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •