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How do you do....it? Thread, Request Remote Assistance in Technical; We're currently trialling AB Tutor which has proved to be even better than has been suggested on these forums however ...
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    wesleyw's Avatar
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    Request Remote Assistance

    We're currently trialling AB Tutor which has proved to be even better than has been suggested on these forums however there is no request assistance option does anyone know of a package that can do this preferably free but I'll look at anything at the moment?


    Wes

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    SYNACK's Avatar
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    This makes a GUI for offering it and allowing easy connections from each side:
    Easy GUI for Remote Assistance Support

    Otherwise you would be looking at having them make an invite file or invite email to connect. You can do it through messenger but that is not really a good option in a school.

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    wesleyw's Avatar
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    Interesting way round it. However I don't want to use Remote Assistance in this instance but would still like something that a user could click and a server program would let us know via pop-up or something similar?


    Wes
    Last edited by wesleyw; 25th February 2010 at 12:00 PM.

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    wesleyw's Avatar
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    ...bump? Any thoughts guys I suppose I could cobble something together using C or VB otherwise?


    Wes

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    Write a script that uses a 'net send' (or equivalent) message to the helpdesk, include the users IP address in the message and use that to remote in, then just put a shortcut to that script on the users desktop/start menu/wherever they're likely to look

    EDIT:
    Alternatively, have it create a file with the details in a folder only admins have access to, that way you won't be plagued by annoying pop-ups if people get a bit 'trigger happy' with the help request button

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    wesleyw's Avatar
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    Nice thinking I like that!

    Wes

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    wesleyw's Avatar
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    Sadly net send is only available in XP pro msg is used in vista and seems to be a little awkward (there's a surprise) between xp and vista comms. I am in the process of writing an app that will automatically email to the helpdesk (we use GLPI but it would work with anything that accepts email as a new ticket) also it will message the tech computers directly showing a notification message on their screens and possibly a sound played (lol). The basic one sits in the systray at the moment.

    Wes

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