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How do you do....it? Thread, Complaint Against RM in Technical; Anybody know who to email at RM so my complaint is heard? I'm absolutely fuming with them at the moment, ...
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    Hightower's Avatar
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    Complaint Against RM

    Anybody know who to email at RM so my complaint is heard? I'm absolutely fuming with them at the moment, but want to email because I would bite someones head off if I had to speak to them on the phone.

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    Yes, I can recommend a few people.

    I'd recommend you try the account manager route first but if that's where the issue is at I can recommend you try the customer satisfaction people; let me know if you need some details for them.

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    sparkeh's Avatar
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    Any member of RM staff can take complaints and are all dealt with in the same way.
    Also every piece of feedback is reviewed by the board (and this does happen) so your complaint will go to the top.

    More details here

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    Quote Originally Posted by kmount View Post
    I'd recommend you try the account manager route first but if that's where the issue is at I can recommend you try the customer satisfaction people; let me know if you need some details for them.
    I think I'll go the customer satisfaction route since RM pride themselves on that! Any details Kim?

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    Will pm you.

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    sparkeh's Avatar
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    Be aware that the old customer satisfaction department does not exist in its old form and there is no central complaints department anymore.

    There is now the more huggy feeling "Customer Care Network" made up from people across the organisation. Details here.

    How complaints are handled is detailed here

    How to make a complaint is here

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    Your RM account manager will be able to help, as said above, and this might be the best route to go down since your account manager will follow things through.

    Wondering what they've done to get you so wound up. PM? Or you not wish to say.

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    Hightower's Avatar
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    Quote Originally Posted by Edu-IT View Post
    Wondering what they've done to get you so wound up. PM? Or you not wish to say.
    I'd rather not say to be honest - I'd rather give RM a chance to correct (what I believe to be) their mistake before I go broadcasting what happened.

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    Your account manager is by far your best bet - when we had a terriable CC4 installation we got ahold of him and had a free onside RM team with us for a week sorting out the bugs.

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