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How do you do....it? Thread, Help desk in Technical; I know this has come up before but I'm lazy and I can't find it (search for help desk and ...
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    Face-Man's Avatar
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    Help desk

    I know this has come up before but I'm lazy and I can't find it (search for help desk and you get over 2000 threads). But can anyone recomend an electronic teacher freiendly system for logging tasks preferable webbased. I've had a quick look at http://www.zoho.com/ and it looks quite good but would like personal recomendations... as I'm struggling to get an intray big enough for the paper system.

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    mark's Avatar
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    Re: Help desk

    for laziness that has to be the best alternative!

    I did a comparison chart

    I'd recommend Liberium if you want to run it on a windows server, or one||zero a linux server.

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    Re: Help desk

    Your link goes to php database demo page???

    http://www.designdetector.com/archiv...tabaseDemo.php

    Ben

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    mark's Avatar
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    Re: Help desk


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    Re: Help desk

    We use Cerberus. It is web based. We have an earlier version than the one they are touting now, but it does the job for me. Web link: http://www.cerberusweb.com

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    wesleyw's Avatar
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    Re: Help desk

    GLPI here! After writing something similar as a topic this works really well for auth off an IMAP server! Great if you use PHP MYSQL and want it available to the outside world! Liberium is a bit more of a pain to get working like that unless you only use the DB auth instead! Both are easy to setup though and I've used Liberium (until now) since 2002.

    GLPI

    Wes

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    Re: Help desk

    We currently use something from Ilient which includes an asset database too. Nice!

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    Re: Help desk

    I will shortly be rolling out eSupport. Definately the best I've seen so far, though it does cost a bit of cash.

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