+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 19 of 19
How do you do....it? Thread, Interview question??? in Technical; jslate, I hope you are getting some reassurance from the fact that almost everyone posting has a slightly different approach ...
  1. #16

    Join Date
    Apr 2006
    Posts
    389
    Thank Post
    23
    Thanked 95 Times in 61 Posts
    Rep Power
    45
    jslate, I hope you are getting some reassurance from the fact that almost everyone posting has a slightly different approach :-)

    I think the first couple of steps you listed there were *technically* unnecessary - while the approach you've taken is the automatic / systematic one I daresay everyone reading it would have taken too, the interviewer told you that the printer isn't available in Windows - hence it's not a physical problem.

    As an aside, rolling back the SP on all the machines makes the assumption that the service pack is less important than having the printer available - if there was a critical vulnerability you might want them SP'd no matter what - so there's an element of prioritisation in there.

    The Office service pack is too much of a coincidence to ignore, however REALLY what are the chances of an Office SP removing a printer from Windows?

    This seems so unlikely to me that I'd be tempted to ask if any other changes had happened at the same time, and related to that is finding out who did the change, and HOW it was done. It may be that it wasn't the installation itself that caused the problem, but how it was implemented.

    If it was simply that the SP was applied, then go into a bit more in-depth troubleshooting.

    The only other thing I'd pick up on is the penultimate line - if you're troubleshooting, you don't need to make the change to all PC's, just one or two.

    Checking online seems to be a controversial answer - given that a University helpdesk is likely to have several staff, I'd say it was valid to consult with a colleague rather than hitting the Internet straight away - particularly when starting in a new environment, as it's quite possible the experienced person will say "Oh, has it done *that* again?!".

    When we're interviewing we are wanting to see that people are thorough, but also fast, and so I'd favour someone who asked for help over someone who beat their head against a brick wall (the brick wall phase is appropriate *after* you've got no useful help), assuming they'd first carried out a process of troubleshooting appropriate to their 'level'.

  2. #17

    Join Date
    May 2009
    Posts
    9
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    jslate - you did well showing your broad knowledge - well done!

    But I think that this complex and scary looking question would only need one line answer.

    - I will log on to the affected workstation as privileged user to check if other printer is still available on the list and set this printer back as default one for this group.

    MSO SP may switch the default printer back to Document Writer (I have seen it!) and user without proper permissions user would not be able to change it.

  3. #18

    tmcd35's Avatar
    Join Date
    Jul 2005
    Location
    Norfolk
    Posts
    5,665
    Thank Post
    850
    Thanked 893 Times in 738 Posts
    Blog Entries
    9
    Rep Power
    328
    @Pole - this answer has been given a few times in this thread. The fact is the question states two things catagorically -

    1. A Service Pack was installed over night, the printer was their before the service pack
    2. In the morning THE ONLY printer installed is the Image Writer


    Because of this their is only one correct answer - uninstall the SP from 1 machine and then take it from there, I think printer mapping would be the next logical place to look.

  4. #19


    Join Date
    Sep 2008
    Posts
    1,769
    Thank Post
    323
    Thanked 260 Times in 212 Posts
    Rep Power
    120
    There is no right answer. The question is designed to look at how you aproach the troubleshooting process. If you just said "i dont know" then obviously it wouldn't look good for you, but remember this is an interview question so you will be answering with a little bit of nerves(probably). It's easy for us to give a few different views of how to answer, but in an interview I always try to say the things to look at are"Blah Blah...", but not necessarily in any order. In reality things would be tested before rolling them out and chances of something like this happening are slim. By giving an answer which gives a number of things that would be looked at and then showing that you are willing to take advice rather than try and solve it on your own is probably the only thing they are looking for as an answer.

    Maybe (I think someone has already said) that you could have said ask someone else or refer it higher before researching on the internet.

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. got an interview at last
    By RabbieBurns in forum AU General Chat
    Replies: 40
    Last Post: 18th November 2009, 01:04 PM
  2. Replies: 18
    Last Post: 30th June 2009, 01:25 PM
  3. Securing a WLAN question at an interview
    By ranj in forum Educational IT Jobs
    Replies: 6
    Last Post: 24th December 2007, 05:33 PM
  4. Help For Interview
    By donkeykong in forum Educational IT Jobs
    Replies: 8
    Last Post: 30th November 2005, 08:39 PM
  5. Interview Question - a Vision for IT
    By mark in forum Budgets and Expenditure
    Replies: 9
    Last Post: 21st October 2005, 06:33 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •