+ Post New Thread
Results 1 to 9 of 9
How do you do....it? Thread, Richmond HelpDesk in Technical; Is anyone using Richmond Help Desk? I am assessing our options for introducing a Help Desk next year and wondered ...
  1. #1
    Gibson335's Avatar
    Join Date
    May 2008
    Posts
    930
    Thank Post
    257
    Thanked 133 Times in 106 Posts
    Rep Power
    79

    Richmond HelpDesk

    Is anyone using Richmond Help Desk? I am assessing our options for introducing a Help Desk next year and wondered if anyone had experience of this one and if so what they thought about it.

    Cheers.

  2. #2

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,114
    Thank Post
    403
    Thanked 619 Times in 566 Posts
    Rep Power
    180
    I'm sure I looked at pricing for this before and it was really expensive considoring the alternatives available.

    Have you looked at MyLittleHelpdesk? Is there anything about Richmond that you think particularly would be useful, that isn't included in other products?

  3. Thanks to Edu-IT from:

    Gibson335 (3rd November 2009)

  4. #3

    Join Date
    Oct 2009
    Posts
    156
    Thank Post
    9
    Thanked 12 Times in 12 Posts
    Rep Power
    12
    i have used sysaid in the 2 school i have worked in. i dont know on the pricing tho.

  5. Thanks to patty04 from:

    Gibson335 (3rd November 2009)

  6. #4
    Gibson335's Avatar
    Join Date
    May 2008
    Posts
    930
    Thank Post
    257
    Thanked 133 Times in 106 Posts
    Rep Power
    79
    I'm looking at various alternatives, and the Richmond one was the one I knew least about.

    Cheers.

  7. #5
    superfletch's Avatar
    Join Date
    Nov 2007
    Location
    South
    Posts
    434
    Thank Post
    146
    Thanked 77 Times in 61 Posts
    Rep Power
    31

    Richmond is v good

    We use Richmond Helpdesk for every IT related request we get from schools at the LA, my personal opinion is that it is awesome.

    I'm not really involved extensively in its setup but it has an SQL Server backend (this rarely needs updating - perhaps once a year) with a client application as well as Web Interface. Richmond gives you so many different ways to access and navigate your calls it makes working on the helpdesk a lot easier.

    The Web Interface isn't so polished as the client app in my view but it will probably evolve into something much better given the way IT is moving, overall I think Richmond is fantastic.

    I can't comment on the cost as I don't deal with that either but overall the product is really good and well supported.

    There are clever alarms, buletin board and integrated remote support / email launcher modules.

    The reports you can get out of it are also top notch.

    I don't use it any more but there used to be a mobile version which ran on PDA's via GPRS (this is going back some years mind) and that worked reasonably well, I can only imagine that it has improved with 3G and so on.


    Get a trial of it if you can.
    Last edited by superfletch; 3rd November 2009 at 09:37 AM.

  8. Thanks to superfletch from:

    Gibson335 (3rd November 2009)

  9. #6
    sandeep2504's Avatar
    Join Date
    Jan 2009
    Location
    Surrey
    Posts
    245
    Thank Post
    47
    Thanked 21 Times in 20 Posts
    Rep Power
    17
    We've been using it since January.

    I cannot recommend it highly enough!

    I agree with everything superfletch has said.

    You might want to run a trial first to try it out and they all give a web conference demo to the product.

    The installation is very easy and I had it installed and running in a short amount of time.

    The support is excellent and we haven't had any problems at all.

    We are planning to roll it out to the premises team so staff can log calls for the caretakers.

  10. Thanks to sandeep2504 from:

    Gibson335 (3rd November 2009)

  11. #7

    garethedmondson's Avatar
    Join Date
    Oct 2008
    Location
    Gowerton, Swansea
    Posts
    2,260
    Thank Post
    965
    Thanked 324 Times in 192 Posts
    Blog Entries
    11
    Rep Power
    164
    Quote Originally Posted by Edu-IT View Post
    I'm sure I looked at pricing for this before and it was really expensive considoring the alternatives available.

    Have you looked at MyLittleHelpdesk? Is there anything about Richmond that you think particularly would be useful, that isn't included in other products?
    I was looking through posts earlier and several mentioned MLH as a product. It is now a chargable product even to schools.

    150

    200 if you want them to host it.

    I'm sure everyone knows this already :-)

    Regards

    GJE

  12. #8

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,162
    Thank Post
    12
    Thanked 224 Times in 214 Posts
    Rep Power
    66
    I have got a demo of this software in the next few weeks as we are looking to change ours which we currently use, although LanDesk is looking to be the one.

  13. #9
    mossj's Avatar
    Join Date
    Dec 2008
    Location
    Leicester
    Posts
    1,466
    Thank Post
    157
    Thanked 189 Times in 174 Posts
    Rep Power
    52
    no to richmound but spiceworks is good and free... simple isntalland plenty of members use it on here

SHARE:
+ Post New Thread

Similar Threads

  1. What do you look for in a helpdesk?
    By bizzel in forum Coding
    Replies: 19
    Last Post: 23rd March 2011, 04:41 PM
  2. IT Traniee - Richmond - north yorkshire
    By Jonny_sims in forum Educational IT Jobs
    Replies: 1
    Last Post: 18th September 2008, 12:51 PM
  3. which helpdesk
    By Chris in forum How do you do....it?
    Replies: 32
    Last Post: 11th June 2008, 08:38 PM
  4. My Little Helpdesk v0.9.6b
    By pmassingham in forum Downloads
    Replies: 5
    Last Post: 8th April 2008, 03:00 PM
  5. Network Manager - Richmond -27-29K
    By SpecialAgent in forum Educational IT Jobs
    Replies: 7
    Last Post: 22nd January 2008, 02:28 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •