+ Post New Thread
Results 1 to 4 of 4
How do you do....it? Thread, Knowledgebase System in Technical; Hiya - I am sure like many of you, I have ended up collecting a plethora of little docs, hints, ...
  1. #1

    Join Date
    Jul 2009
    Thank Post
    Thanked 4 Times in 3 Posts
    Rep Power

    Knowledgebase System

    Hiya -

    I am sure like many of you, I have ended up collecting a plethora of little docs, hints, tips, etc. Regarding the general support of the network I manage. I am talking about local type info stuff here like lists of ip addresses, or what shares should be in place on a particular server, what ports that bizarre bit of geography software needs to punch through the firewall etc.

    At the moment this info is kinda either on email, outlook task list, docs, in my head, on paper etc. And I was having a bit of a think this afternoon (after I couldnt remember something!) that it would good for all these little snippets of info to be a bit more central and organised. Maybe like a wiki of some sort?

    I am on the "don't like" camp of electronic helpdesk systems (not a debate I want to get into), but admit would maybe cover this...

    Just wondered what others did. I guess it is more to assist with a) sharing info between my team and b) reducing reliability on it all being on me.

    It's gotta be quick and easy to implement though. I don't want start information systems development techniques and have to learn a new programming language.

    Don't mind paying for it either, if it is good enough.

    Your thoughts boys and girls?



  2. #2

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Alcester, Warwickshire
    Thank Post
    Thanked 777 Times in 650 Posts
    Rep Power
    I used to use a wiki. You might also check out RedNotebook, which I maintain in Debian and Ubuntu.

  3. #3

    localzuk's Avatar
    Join Date
    Dec 2006
    Thank Post
    Thanked 2,469 Times in 1,913 Posts
    Blog Entries
    Rep Power
    I use Best Practical: RTFM: The RT FAQ Manager which is an addon to their RT product (but that would be getting into that discussion )

  4. #4

    Join Date
    Dec 2005
    In the server room, with the lead pipe.
    Thank Post
    Thanked 780 Times in 607 Posts
    Rep Power
    RT for a jobs list, dokuwiki for documentation.

+ Post New Thread

Similar Threads

  1. A Plea for Help - Educational Software Knowledgebase
    By FN-GM in forum General EduGeek News/Announcements
    Replies: 1
    Last Post: 10th May 2010, 12:23 PM
  2. PA System
    By localzuk in forum General Chat
    Replies: 11
    Last Post: 1st July 2008, 01:03 PM
  3. PA System
    By budgester in forum How do you do....it?
    Replies: 3
    Last Post: 11th December 2006, 06:55 PM
  4. Which Finance System?
    By Gilly in forum MIS Systems
    Replies: 6
    Last Post: 2nd November 2006, 05:58 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts