+ Post New Thread
Results 1 to 12 of 12
How do you do....it? Thread, Call Logging in Technical; How do you guys keep track of your "to do list". We use outlook task list and I find it ...
  1. #1

    Join Date
    Aug 2005
    Location
    Farnborough, Hants, England
    Posts
    43
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Call Logging

    How do you guys keep track of your "to do list". We use outlook task list and I find it rather basic and rather annoying having used some of the industry call loggin tools.

    Does anyone know a free (or cheap) logging system where it can be viewed by all but not modifed. The big problem we have here is everyone would like to know what jobs we have got to do and the progress on their call. It would be less stressful for us if it was so basic people could submit thier own jobs to us without having to contact us. Somthing like a baisc form.

    Any suggestions or ideas would be greatfully received as this would appear to be a minor issue for some but is a big issue for me.

  2. #2

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    10,486
    Thank Post
    613
    Thanked 2,194 Times in 1,006 Posts
    Blog Entries
    23
    Rep Power
    634

    Re: Call Logging

    We use PHP Support Tickets.
    http://www.phpsupporttickets.com/

  3. #3

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,804
    Thank Post
    110
    Thanked 583 Times in 504 Posts
    Blog Entries
    1
    Rep Power
    224

    Re: Call Logging

    There's plenty of stuff on sourceforge for this kind of thing.

    http://phphelpdesk.sourceforge.net/
    http://www.liberum.org/
    http://www.stackworks.net/view.php/irm/index.html


    And I'm sure we've talked about this before here too (Ric wasn't it?). I'll see if I can find the thread(s).

    Edit: Here.

    http://www.edugeek.net/index.php?nam...viewtopic&t=30

  4. #4

    Join Date
    Jun 2005
    Posts
    223
    Thank Post
    6
    Thanked 8 Times in 8 Posts
    Rep Power
    30

    Re: Call Logging

    You mean nobody else uses notepad and a simple textfile?
    LOL!


  5. #5

    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    634
    Thank Post
    11
    Thanked 6 Times in 6 Posts
    Rep Power
    21

    Re: Call Logging

    Whiteboard and dry marker here!!!

  6. #6
    krisd32's Avatar
    Join Date
    Feb 2006
    Location
    Longridge, Preston
    Posts
    545
    Thank Post
    85
    Thanked 68 Times in 47 Posts
    Rep Power
    43

    Re: Call Logging

    thanks for this it all looks really interesting !!!!!

  7. #7

    Ric_'s Avatar
    Join Date
    Jun 2005
    Location
    London
    Posts
    7,600
    Thank Post
    109
    Thanked 769 Times in 598 Posts
    Rep Power
    181

    Re: Call Logging

    One||Zero (www.oneorzero.com) for me

  8. #8

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,804
    Thank Post
    110
    Thanked 583 Times in 504 Posts
    Blog Entries
    1
    Rep Power
    224

    Re: Call Logging

    Have you got LDAP working on that Ric?

  9. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,726
    Thank Post
    667
    Thanked 1,638 Times in 1,463 Posts
    Rep Power
    424

    Re: Call Logging

    Whiteboard and a dry marker is ok but how do you preserve the history of a job and the solution?

    Ben

  10. #10
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,966
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46

    Re: Call Logging

    Trying to get IRL working, just installed Onetozero - looks good - do the two overlap?
    I could really use the asset management of IRL

  11. #11

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,406
    Thank Post
    640
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    324

    Re: Call Logging

    Quote Originally Posted by plexer
    Whiteboard and a dry marker is ok but how do you preserve the history of a job and the solution?

    Ben
    Take a photo every hour/day

  12. #12

    Join Date
    Mar 2006
    Location
    Bradford
    Posts
    99
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Call Logging

    I've just installed Liberum for people to report problems.

    Until then it's just being the tried and tested method of people ringing/popping into the office and telling us what was wrong, then us writing it in out book of problems.

SHARE:
+ Post New Thread

Similar Threads

  1. Call Parents/Truancy Call
    By webman in forum MIS Systems
    Replies: 8
    Last Post: 7th March 2009, 06:10 PM
  2. Logging onto the network after logging on locally
    By frankybaloney in forum Windows
    Replies: 9
    Last Post: 10th October 2008, 12:17 PM
  3. A call to Dell
    By edie209 in forum Jokes/Interweb Things
    Replies: 6
    Last Post: 1st November 2007, 09:22 PM
  4. Call Logging
    By garibaldi in forum General Chat
    Replies: 5
    Last Post: 13th March 2006, 10:18 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •