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How do you do....it? Thread, Call Logging in Technical; How do you guys keep track of your "to do list". We use outlook task list and I find it ...
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    Call Logging

    How do you guys keep track of your "to do list". We use outlook task list and I find it rather basic and rather annoying having used some of the industry call loggin tools.

    Does anyone know a free (or cheap) logging system where it can be viewed by all but not modifed. The big problem we have here is everyone would like to know what jobs we have got to do and the progress on their call. It would be less stressful for us if it was so basic people could submit thier own jobs to us without having to contact us. Somthing like a baisc form.

    Any suggestions or ideas would be greatfully received as this would appear to be a minor issue for some but is a big issue for me.

  2. #2

    Dos_Box's Avatar
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    Re: Call Logging

    We use PHP Support Tickets.
    http://www.phpsupporttickets.com/

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    Re: Call Logging

    There's plenty of stuff on sourceforge for this kind of thing.

    http://phphelpdesk.sourceforge.net/
    http://www.liberum.org/
    http://www.stackworks.net/view.php/irm/index.html


    And I'm sure we've talked about this before here too (Ric wasn't it?). I'll see if I can find the thread(s).

    Edit: Here.

    http://www.edugeek.net/index.php?nam...viewtopic&t=30

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    Re: Call Logging

    You mean nobody else uses notepad and a simple textfile?
    LOL!


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    Re: Call Logging

    Whiteboard and dry marker here!!!

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    Re: Call Logging

    thanks for this it all looks really interesting !!!!!

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    Re: Call Logging

    One||Zero (www.oneorzero.com) for me

  8. #8

    Geoff's Avatar
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    Re: Call Logging

    Have you got LDAP working on that Ric?

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    Re: Call Logging

    Whiteboard and a dry marker is ok but how do you preserve the history of a job and the solution?

    Ben

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    mark's Avatar
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    Re: Call Logging

    Trying to get IRL working, just installed Onetozero - looks good - do the two overlap?
    I could really use the asset management of IRL

  11. #11

    webman's Avatar
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    Re: Call Logging

    Quote Originally Posted by plexer
    Whiteboard and a dry marker is ok but how do you preserve the history of a job and the solution?

    Ben
    Take a photo every hour/day

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    Re: Call Logging

    I've just installed Liberum for people to report problems.

    Until then it's just being the tried and tested method of people ringing/popping into the office and telling us what was wrong, then us writing it in out book of problems.

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