Hey all,

Here's more of a non-technical question...

What is the ideal setup of a k-12 tech department? We're in a situation where we can make some major revisions in how our department is ran...and I'm wondering what changes would make it better.

Our top priority is, of course, to support instruction. What works well for you all? What doesn't?

This could cover anything from staffing to procedures to helpdesk setup, response times, etc.

Or, to perhaps put this another way, what works well at your job?

Thanks, as always!