How do you do....it? Thread, Do you document everything you do? if so what do you use? in Technical; Originally Posted by Griffo
I dont log everything, just the bigger things like software and hardware problems, password resets or ...
4th March 2009, 03:59 PM #16
Have just installed and had a little play with SomeHelp. It looks ok for what i need. Is there anyway to remove some of the fields though?
Originally Posted by Griffo
I don't need some like external ref number and contact Md?
4th March 2009, 04:09 PM #17
We donít log anything. I often use tasks in outlook but thatís more a reminder to do jobs then a log and I only put jobs in there I am likely to forget.
4th March 2009, 07:15 PM #18
We use Kayako here and it didn't take much training or persuading staff to log jobs on it. We only have one or two now that don't use it..... but they will in time.
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