+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 18 of 18
How do you do....it? Thread, Do you document everything you do? if so what do you use? in Technical; Originally Posted by Griffo I dont log everything, just the bigger things like software and hardware problems, password resets or ...
  1. #16
    jamin100's Avatar
    Join Date
    Feb 2008
    Location
    Birmingham
    Posts
    1,023
    Thank Post
    138
    Thanked 97 Times in 77 Posts
    Rep Power
    32
    Quote Originally Posted by Griffo View Post
    I dont log everything, just the bigger things like software and hardware problems, password resets or < 5min repair jobs are just done

    There is a free access based tool called SomeHelp which works well for us.

    I only use it myself to keep track of jobs, it has a usefull screen where all open jobes are displayed with the number of days they have been open
    Have just installed and had a little play with SomeHelp. It looks ok for what i need. Is there anyway to remove some of the fields though?

    I don't need some like external ref number and contact Md?

  2. #17
    Pottsey's Avatar
    Join Date
    Apr 2006
    Location
    Nottinghamsire
    Posts
    733
    Thank Post
    3
    Thanked 43 Times in 36 Posts
    Rep Power
    28
    We donít log anything. I often use tasks in outlook but thatís more a reminder to do jobs then a log and I only put jobs in there I am likely to forget.

  3. #18

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,151
    Thank Post
    369
    Thanked 365 Times in 323 Posts
    Rep Power
    145
    We use Kayako here and it didn't take much training or persuading staff to log jobs on it. We only have one or two now that don't use it..... but they will in time.

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. [SIMS] Document Server not running - but it is?
    By theeldergeek in forum MIS Systems
    Replies: 11
    Last Post: 11th January 2013, 10:13 AM
  2. Document Server
    By Geoff in forum Educational Software
    Replies: 17
    Last Post: 14th November 2008, 03:27 PM
  3. Document Collaboration
    By DaveP in forum Office Software
    Replies: 0
    Last Post: 28th October 2008, 01:07 PM
  4. Document Cameras
    By robert.mabbutt in forum Hardware
    Replies: 6
    Last Post: 17th April 2007, 07:17 AM
  5. Remote Downlevel Document
    By timbo343 in forum Windows
    Replies: 2
    Last Post: 21st December 2006, 01:24 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •