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How do you do....it? Thread, remote desktop in Technical; i have a web site and when people want to come and ask me for support they will go to ...
  1. #1
    kevin_lane's Avatar
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    remote desktop

    i have a web site and when people want to come and ask me for support they will go to a web site and login with a support ticket and then i login to the web site and then connect to them. do you know any think that will help me

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    Ric_'s Avatar
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    Just to clarify your question... you want some recommendations for software that does this?

    I think something like GoToAssist is what you want - Citrix Systems » Citrix GoToAssist

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    Or Logmein rescue.

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    Sylv3r's Avatar
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    I have used both and I think GoToAssist is the better of the two - both are relatively pricey for low use however.

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    meastaugh1's Avatar
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    A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

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    Teamviewer's alright if both parties are on Windows.

    I use logmein because it works from my linux desktop here to support windows clients, not sure about GotoAssist.

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    DrPerceptron's Avatar
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    How about WebEx? I'm sure they're all relatively pricey though...

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    Quote Originally Posted by meastaugh1 View Post
    A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet
    If you go to the team viewers website it is multi platform ( at least between windows and OS X ) not sure on linux.

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    ^ True that, no linux support though.

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    CrossLoop Sounds Just About Right

    Hi,

    Why not look at CrossLoop (http://www.crossloop.com)?

    It is slightly different to what you wanted; the client requesting support has to download a small client (could be hosted on your website though) but said client removes itself after you have finished.

    I have used it with friends and family and it saves a lot of time!

    Ross Wilson
    Last edited by rosswilson; 22nd February 2009 at 01:14 PM. Reason: Problem with URL

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    mark's Avatar
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    Quote Originally Posted by meastaugh1 View Post
    A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet
    That works very well. Thanks!

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    kevin_lane's Avatar
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    brill thanks for the info

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    I use Secure Meeting by Juniper Networks.

    You do need their SSL VPN also mind you as its a bolt on to that so not a cheap option

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    Quote Originally Posted by Sylv3r View Post
    I have used both and I think GoToAssist is the better of the two - both are relatively pricey for low use however.
    I used it in a trail excellent bit of kit.

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