Just to clarify your question... you want some recommendations for software that does this?
I think something like GoToAssist is what you want - Citrix Systems » Citrix GoToAssist
i have a web site and when people want to come and ask me for support they will go to a web site and login with a support ticket and then i login to the web site and then connect to them. do you know any think that will help me
Or Logmein rescue.
I have used both and I think GoToAssist is the better of the two - both are relatively pricey for low use however.
Teamviewer's alright if both parties are on Windows.
I use logmein because it works from my linux desktop here to support windows clients, not sure about GotoAssist.
How about WebEx? I'm sure they're all relatively pricey though...
^ True that, no linux support though.
Why not look at CrossLoop (http://www.crossloop.com)?
It is slightly different to what you wanted; the client requesting support has to download a small client (could be hosted on your website though) but said client removes itself after you have finished.
I have used it with friends and family and it saves a lot of time!
Last edited by rosswilson; 22nd February 2009 at 01:14 PM. Reason: Problem with URL
brill thanks for the info
I use Secure Meeting by Juniper Networks.
You do need their SSL VPN also mind you as its a bolt on to that so not a cheap option
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