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How do you do....it? Thread, Helpdesks in Technical; Can anyone suggest a Helpdesk based online system that uses PH and MySQL? We use Liberum currently which to be ...
  1. #1
    wesleyw's Avatar
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    Helpdesks

    Can anyone suggest a Helpdesk based online system that uses PH and MySQL? We use Liberum currently which to be honest is a fantastic free program but we will be moving away from the IIS based web pages soon and I just wondered is anyone knew of a system that could run on Linux/Unix?

    Thanks

    Wes

  2. #2

    webman's Avatar
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    Re: Helpdesks


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    Geoff's Avatar
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    Re: Helpdesks

    Same. (except it's broken atm as the harddrive in the machine it runs on expired).

  4. #4

    webman's Avatar
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    Re: Helpdesks

    Past its spin-by date?

  5. #5

    Geoff's Avatar
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    Re: Helpdesks

    Newish Dell server. Its a Maxtor SATA drive though. Bloody useless, I've had loads break. Avoid them.

  6. #6
    wesleyw's Avatar
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    Re: Helpdesks

    We've just had a bunch of new Dell servers and a powervault thankfully all SCSI.

    Wes

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    Re: Helpdesks

    requesttracker is OSS perl/Mysql, very flexible email/web-based.

    http://www.bestpractical.com/rt/

  8. #8

    Geoff's Avatar
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    Re: Helpdesks

    don't like perl based sites. They are slow and eat huge chunks of ram.

  9. #9

    plexer's Avatar
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    Re: Helpdesks

    Buy more ram it's cheap.

    I'm using RT and I really like it.

    Ben

  10. #10

    Geoff's Avatar
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    Re: Helpdesks

    Branded DDR2 is not cheap.

  11. #11

    Ric_'s Avatar
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    Re: Helpdesks

    One||Zero for me too.

    Please use the search function as there are several threads discussing helpdesks!

  12. #12
    budgester's Avatar
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    Re: Helpdesks

    http://irm.stackworks.net

    PHP mysql

    It rocks, (or course i'd say that as I'm the project manager of it.)

    Regards

    Budgester

  13. #13

    Ric_'s Avatar
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    Re: Helpdesks

    @budgester: I like IRM and IRM2 promises to be superb. When IRM2 comes along I will probably adopt that. IRM currently doesn't work like I want it to though.

  14. #14
    budgester's Avatar
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    Re: Helpdesks

    IRM is currently the only version being worked on and the version numbering is nearing 2 now :-)

    There is a guy in America working a manual at the moment which is begining to look really good.

    We have added devices to IRM so now you can track all them pesky projectors and cameras on your asset inventory.

    Next up is gonna be added a link into OCSinventory so that we can find out all the hardware details and installed software on every machine on your network.

    IRM2 has been killed, in fact it never really got passed the initial framework buildup.

    I'm interested in which parts you don't like about IRM, I'll look into any suggestions you have and try and get them in the next version.

    Regards

    Budgester

  15. #15

    Ric_'s Avatar
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    Re: Helpdesks

    @beudgester: I will have to look back into it as I cannot remember at the moment.

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