Can anyone suggest a Helpdesk based online system that uses PH and MySQL? We use Liberum currently which to be honest is a fantastic free program but we will be moving away from the IIS based web pages soon and I just wondered is anyone knew of a system that could run on Linux/Unix?
Same. (except it's broken atm as the harddrive in the machine it runs on expired).
Past its spin-by date?
Newish Dell server. Its a Maxtor SATA drive though. Bloody useless, I've had loads break. Avoid them.
We've just had a bunch of new Dell servers and a powervault thankfully all SCSI.
requesttracker is OSS perl/Mysql, very flexible email/web-based.
don't like perl based sites. They are slow and eat huge chunks of ram.
Buy more ram it's cheap.
I'm using RT and I really like it.
Branded DDR2 is not cheap.
One||Zero for me too.
Please use the search function as there are several threads discussing helpdesks!
It rocks, (or course i'd say that as I'm the project manager of it.)
@budgester: I like IRM and IRM2 promises to be superb. When IRM2 comes along I will probably adopt that. IRM currently doesn't work like I want it to though.
IRM is currently the only version being worked on and the version numbering is nearing 2 now :-)
There is a guy in America working a manual at the moment which is begining to look really good.
We have added devices to IRM so now you can track all them pesky projectors and cameras on your asset inventory.
Next up is gonna be added a link into OCSinventory so that we can find out all the hardware details and installed software on every machine on your network.
IRM2 has been killed, in fact it never really got passed the initial framework buildup.
I'm interested in which parts you don't like about IRM, I'll look into any suggestions you have and try and get them in the next version.
@beudgester: I will have to look back into it as I cannot remember at the moment.
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