+ Post New Thread
Results 1 to 7 of 7
How do you do....it? Thread, Newcomer needs help with Helpdesk using web based email in Technical; Hello to all, Basically I need to setup a helpdesk A.S.A.P that can use web based email or some how ...
  1. #1

    Join Date
    Sep 2008
    Location
    Dorset
    Posts
    129
    Thank Post
    11
    Thanked 5 Times in 4 Posts
    Rep Power
    13

    Newcomer needs help with Helpdesk using web based email

    Hello to all,

    Basically I need to setup a helpdesk A.S.A.P that can use web based email or some how be linked to web based email.

    Some more useful info

    Basically I am a newcomer too working as an IT Techie in schools and trying to learn as I go.

    Some more info, at the school there is basically me, me and me as the head of ICT is a teacher and spends most of his working life teaching he doesnt really count . I only work 10 hours a week.

    We have RM based servers.

    Our ISP is SWGfL who provide our webased email.

    We have no mail server, no time to build one at the moment along with no budget or kit.

    The helpdesk is needed so end users can report a fault via a webpage or email and basically act as a buffer for myself, ie get rid of the stopping in the staffroom or scraps of paper left on my keyboard etc. Other uses for the helpdesk would be to keep a record of my job role and who the jobs get allocated too and who does them. This would help me in putting across a valid argument for the school to increase my hours and hopefully payscale also.

    I have looked at GLPI and Spiceworks, I like both of them and have installed both at home and been playing around with them. Where I am stuck is getting it too work with the schools web based email.

    Any suggestions welcome

    Cheers in advance.

  2. #2

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,039
    Thank Post
    888
    Thanked 1,727 Times in 1,490 Posts
    Blog Entries
    12
    Rep Power
    453
    What e-mail solution is it? Exchange or something else?

    You will probably have to make an SMTP account and use the username and password and put them somewhere in the helpdesk software.

  3. #3

    Join Date
    Sep 2008
    Location
    Dorset
    Posts
    129
    Thank Post
    11
    Thanked 5 Times in 4 Posts
    Rep Power
    13

    RE: Email type

    At the moment we have nothing setup internally for any type of email system at all for either Staff or pupils.
    Staff have a web based email provided by South West Grid for Learning, pupils have nothing.

    There is a massive todo list for the school, one of the reasons why trying to get some form of helpdesk up and running is priority for myself.

    Qoute from the SWGfL core services,

    Your service entitlement
    Core service
    As part of the core service, you are entitled to either:
    30 SWGfL Mail accounts (mailboxes) and one calendar
    account free of charge;
    or
    SMTP feed (for your own email server) at a
    discounted price.

    I would like to stay with the web based email if possible even if only for the short term as its not rocking the boat too much at the moment.
    If I can get a helpdesk up and running and convert people to that and it works then converting them to other stuff at a later date will be easier such as a change in email.

  4. #4

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,345
    Thank Post
    1,390
    Thanked 2,403 Times in 1,691 Posts
    Rep Power
    707
    Hi
    I am in the same situation and I couldn't get around it with SWGfL I'm afraid. They won't let you migrate away anyway and it is quite a good service.
    Initially I have said that if a problem isnt either emailed to me or put in my tray on the proper form I won't be able to deal with it.
    I know it isnt what you want, but it has helped quite a lot

  5. Thanks to witch from:

    yabbadabba (28th September 2008)

  6. #5

    Join Date
    Sep 2008
    Location
    Dorset
    Posts
    129
    Thank Post
    11
    Thanked 5 Times in 4 Posts
    Rep Power
    13

    RE: SWGfL

    Yep, looks like the email and in try will be the way to go, even if I have to add the emails into a database once a day or something it would still give me a record of work done etc.
    If by any chance I come up with a working solution using SWGfL I will let you know

  7. #6

    Join Date
    Oct 2005
    Location
    Hampshire
    Posts
    24
    Thank Post
    0
    Thanked 6 Times in 6 Posts
    Rep Power
    20
    If you want a quick, easy to setup web-based Helpdesk, you could worse than use Liberum (Liberum Help Desk).
    It will link to an snmtp server and send e-mail through it (any server will do).
    Fault reports are entered and updated through its own webpages.

  8. #7

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,647
    Thank Post
    1,256
    Thanked 781 Times in 678 Posts
    Rep Power
    236
    Quote Originally Posted by yabbadabba View Post
    If by any chance I come up with a working solution using SWGfL I will let you know
    Screen-scrape the web-based email system, dump the content in your own POP3 / SMTP server?

    --
    David Hicks

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 1236
    Last Post: 7th September 2014, 01:32 PM
  2. Web Based Email and EXE's
    By ozydave in forum Windows
    Replies: 3
    Last Post: 28th January 2008, 12:17 PM
  3. Blacklist for web-based IM
    By uk101man in forum Wireless Networks
    Replies: 2
    Last Post: 22nd February 2007, 05:40 PM
  4. Web Based Email
    By saundersmatt in forum How do you do....it?
    Replies: 19
    Last Post: 14th February 2007, 01:49 PM
  5. PHP based Helpdesk with IMAP or POP3 authentication?
    By wesleyw in forum How do you do....it?
    Replies: 5
    Last Post: 18th October 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •