+ Post New Thread
Page 1 of 3 123 LastLast
Results 1 to 15 of 33
How do you do....it? Thread, which helpdesk in Technical; I am looking into buying a good heldesk software, could be application or web based. I have already got Liberum ...
  1. #1

    Join Date
    Feb 2006
    Posts
    50
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    which helpdesk

    I am looking into buying a good heldesk software, could be application or web based. I have already got Liberum but it doesnt meet school's requirements and lacks functionality such as automated email response when you close or modify a logged call. Also reporting on performance of the team. Daily, weekly and monthly workload and performance reports. Reporting of logged calls by departments, etc. We have got 900 computers and six support staff. I am very flexible with the budget.

  2. #2

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    173
    Have you looked at MyLittleHelpdesk? Not sure exactly whether it'll meet your requirements, as far as reporting is concerned, but other than that.

    http://www.mylittlehelpdesk.co.uk

  3. #3
    dezt's Avatar
    Join Date
    Dec 2005
    Location
    Lancs
    Posts
    1,009
    Thank Post
    153
    Thanked 55 Times in 43 Posts
    Rep Power
    28

  4. #4

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    173
    Quote Originally Posted by dezt View Post
    I tried that briefly and it has some great features. It was quite slow though I found but that could have been down to the hardware that it was installed on.

  5. #5

    Join Date
    Dec 2007
    Posts
    140
    Thank Post
    12
    Thanked 2 Times in 2 Posts
    Rep Power
    13
    Internet Sciences offer a very good free helpdesk with the option of email notifications, active directory integration and plenty of options to customize.

    Web-Based Help Desk Software Solutions - Internet Software Sciences is there website and the product is called web+center, we use version 5 but version 6 is also available.

    note: Its free if you require 3 or less technicians to log into it anymore and they do charge for it.

  6. Thanks to ahunter from:

    fiza (5th May 2009)

  7. #6

    Join Date
    May 2006
    Location
    West Bromwich
    Posts
    2,184
    Thank Post
    299
    Thanked 211 Times in 181 Posts
    Rep Power
    55
    I use Hesk

    It does what i need to do although it doesn't have any bells or whistles. But it does seem quick and was even quicker to set up.

    It does automated (fully customisable) canned responses and personally i think it is clean and simple. Just the way i like things really.

  8. #7
    Ravening_Wolf's Avatar
    Join Date
    Oct 2006
    Location
    Essex :(
    Posts
    290
    Thank Post
    1
    Thanked 3 Times in 3 Posts
    Rep Power
    17
    We use ilient which seems to do just about everything you want. I believe they do a free, cut-down version which should get you started.

  9. #8

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    12,968
    Thank Post
    587
    Thanked 1,496 Times in 1,342 Posts
    Rep Power
    398
    Mylittlehelpdesk her as well it works brilliantly.

    I'm one of Oz's beta testers so always looking for ways he can improve it.

    Ben

  10. #9

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,151
    Thank Post
    369
    Thanked 365 Times in 323 Posts
    Rep Power
    145

  11. #10
    ICTNUT's Avatar
    Join Date
    Jul 2005
    Location
    Hereford
    Posts
    1,414
    Thank Post
    193
    Thanked 247 Times in 120 Posts
    Rep Power
    61
    My Little Helpdesk is a fully featured helpdesk and although it does not cover the reporting requirements you may have at the moment the .9 release is currently dedicated to reports and would be out around the summer holidays.

  12. #11

    Gatt's Avatar
    Join Date
    Jan 2006
    Posts
    6,540
    Thank Post
    831
    Thanked 609 Times in 412 Posts
    Rep Power
    432

  13. #12


    Join Date
    Oct 2006
    Posts
    3,387
    Thank Post
    183
    Thanked 350 Times in 279 Posts
    Rep Power
    147
    GLPI - Gestionnaire libre de parc informatique

    When i eventually get time ill have it linked upto OCS inventory

    BTW both are free

  14. #13

    Join Date
    Dec 2005
    Posts
    453
    Thank Post
    4
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Public Helpdesk

    Try using Public Helpdesk

    It is integrated into Outlook installs itself as a public folder. It is free to education sites and I have never had an issue with. It creates tickets and loads of reporting features.

    kalmstrom.com Outlook Solutions ? leveraging your Microsoft

    Faza

  15. #14
    browolf's Avatar
    Join Date
    Jun 2005
    Location
    Mars
    Posts
    1,497
    Thank Post
    101
    Thanked 84 Times in 71 Posts
    Blog Entries
    46
    Rep Power
    37
    Quote Originally Posted by Chris View Post
    I am looking into buying a good heldesk software, could be application or web based. I have already got Liberum but it doesnt meet school's requirements and lacks functionality such as automated email response when you close or modify a logged call. Also reporting on performance of the team. Daily, weekly and monthly workload and performance reports. Reporting of logged calls by departments, etc. We have got 900 computers and six support staff. I am very flexible with the budget.
    Ive got liberum and it *does* send automated email responses, but there's not much reporting in it....

  16. #15
    reggiep's Avatar
    Join Date
    Apr 2008
    Location
    In the vast area of space and time
    Posts
    1,526
    Thank Post
    506
    Thanked 54 Times in 48 Posts
    Rep Power
    28
    Quote Originally Posted by j17sparky View Post
    When i eventually get time ill have it linked upto OCS inventory
    This looks similar to spiceworks, have you seen spiceworks and if so how would you compare them?

    Thanks

SHARE:
+ Post New Thread
Page 1 of 3 123 LastLast

Similar Threads

  1. What do you look for in a helpdesk?
    By bizzel in forum Coding
    Replies: 19
    Last Post: 23rd March 2011, 04:41 PM
  2. Zero One Helpdesk
    By Scotmk in forum Wireless Networks
    Replies: 9
    Last Post: 21st April 2009, 04:03 PM
  3. My Little Helpdesk v0.9.6b
    By pmassingham in forum Downloads
    Replies: 5
    Last Post: 8th April 2008, 03:00 PM
  4. One or Zero Helpdesk
    By wesleyw in forum How do you do....it?
    Replies: 8
    Last Post: 18th October 2006, 08:30 AM
  5. helpdesk show
    By russdev in forum General Chat
    Replies: 9
    Last Post: 23rd March 2006, 01:05 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •