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How do you do....it? Thread, which helpdesk in Technical; One that hasn't been suggested, but I can recommend simply due to it's massive amount of functionality and expandability (if ...
  1. #31

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    One that hasn't been suggested, but I can recommend simply due to it's massive amount of functionality and expandability (if you like coding), is rt. I used it at Lancaster Uni, and found it to be superb. I've never sat down and tried to set it up for myself though.

    One feature from RT that I love which GLPI fails to provide is the ability to merge tickets, and have multiple recipients for a single ticket.

    One disadvantage is that it can be a tad bit technical looking, so could confuse staff if they use the system directly.

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    We use SchoolDude's ITDirect web-based system and really like it. We've been using it for 3 years, roughly, with no uptime issues or problems with their company. Their training and phone / chat support has been the best.

    SchoolDude - Public Schools

    Hope it helps.

    Damian

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    helpdesk

    We did use layton Helpdesk untill September then started using the free helpdesk template for sharepoint which is ok for basic needs

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