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How do you do....it? Thread, Lexia - Error in Technical; Anyone here use Lexia? We have it with QRT 2.03 update but receive the following error when trying to run ...
  1. #1
    kerrymoralee9280
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    Lexia - Error

    Anyone here use Lexia?

    We have it with QRT 2.03 update but receive the following error when trying to run a 'Detailed Student Report' for Quick Reading Test:

    Director Player Error

    Object expected

    Script error. Continue?


    If I click yes about 20 times the report displays as it should - if I click no the whole software closes.

    Any ideas anyone? Been on to support and they are stumped too.

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    Re.

    Is this what you are looking for?

    Lexia Learning: Customer Support: FAQs

    Martin

  3. #3
    kerrymoralee9280
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    Kind of: see attachment

    I tried that solution you gave me but it didn't work - have a look at the picture attached. I just counted and I have to press YES 47 times before the report appears.
    Attached Images Attached Images

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    Hightower's Avatar
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    Can I just bump this? Having the same error.

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    getting same error on program startup - shows splash screen then the error and refuses to do anything but show the error or close the app. Lexia support (UK) have been reallu helpfull but are just as flumoxed as I am - we're a CC3 school, got it to work ok on a standard xp sp3 install but no luck on the network. Apparently they've got it working in Durham, hoping they can provide me with the package control ini file so I can compare their installed programs.

    Anyone else having this on CC3/CC4?

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    Sylv3r's Avatar
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    Quote Originally Posted by pgillman View Post
    getting same error on program startup - shows splash screen then the error and refuses to do anything but show the error or close the app. Lexia support (UK) have been reallu helpfull but are just as flumoxed as I am - we're a CC3 school, got it to work ok on a standard xp sp3 install but no luck on the network. Apparently they've got it working in Durham, hoping they can provide me with the package control ini file so I can compare their installed programs.

    Anyone else having this on CC3/CC4?
    I'm from Durham and have a CC3 network. And i've never had a problem with Lexia. Drop me a PM with your e-mail and I'll happily share a package .ini file. Although I don't think this will show anything out of the ordinary. What error are you receiving exactly? Anything in the event viewer etc?

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    Hi, Thanks for the reply - thanks for the offer but we've already been supplied with a cc3 package by Durham. The error message is the same as previously stated on this thread - we start the program, get the Lexia splash sceen then the 'Director Error' - we're given options to exit or continue, continue just produces the same error.
    The problem is occuring on any cc3 pc we try it on (including package build machines) and on any login.

    I believe the problem is being caused by a system package, either one we already have installed or one that needs to be installed and isn't, I just need to narrow down what it is.

    The ini file I'm after is not the one with the package, it's the one in Q:\package control\ - the ini files in this location are named after each PC on the network and contain a record of all software assigned to the PC complete with the installation status (installed, installation_pending etc). If you could send me a copy of one of these ini files for a PC running Lexia I can compare it with an ini file for a standard build at our school and hopefully narrow down what the problem is

    Don't spend much time on forums - what's a PM???

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    Sylv3r's Avatar
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    I don't think it will help especially if you have tried to run as a clean machine but here you go. I don't have the Durham LA package but one I created myself.

    Have you tried a manual install?

    The other option could be do you use a proxy? After the splash screen I think it dials out to the lexia website.


    [Applications Packages]
    Intel Graphics Hotkey Removal.ini=INSTALLED
    Extension Manager.ini=INSTALLED
    Kaspersky Anti-Virus Client.ini=INSTALLED
    Microsoft Office 2007 Security Update KB949031.ini=INSTALLED
    Panic Button.ini=INSTALLED
    New Logon Logo.ini=INSTALLED
    Microsoft Office 2007 Security Update KB955218.ini=INSTALLED
    MS Office 2007 Save as PDF or XPS Add-in.ini=INSTALLED
    MS Outlook 2007 and SP1 Security Update KB957173.ini=INSTALLED
    Delete Profiles.ini=INSTALLED
    Microsoft.NET Framework 3.5 SP1.ini=INSTALLED
    Windows Media Player 11.0.ini=INSTALLED
    Misc DLL Fix.ini=INSTALLE
    Xmas Logon Screen.ini=INSTALLED
    RealOne Player 2.0.ini=INSTALLED
    Movie Maker 2.ini=INSTALLE
    MS Office Professional Plus 2007 SP1.ini=INSTALLED
    RM LST SAG.ini=INSTALLED
    Wallpaper and Logon Bitmaps.ini=INSTALLED
    MS Visual Basic for Applications Security Hotfix KB822715.ini=INSTALLED
    RM LST Common.ini=INSTALLED
    Lexia Quick Reading Test.ini=INSTALLED
    Inspiration 8.0a.ini=INSTALLED
    Set Screen Resolution 1024x768.ini=INSTALLED
    Stone ATOM PC Sound Card Install.ini=INSTALLED
    Windows Media Player Security Update KB973908.ini=NOT_INSTALLED (OS VERSION)
    Java runtime v6 update 16.ini=INSTALLED
    Microsoft Office 2007 SP2 KB953195.ini=INSTALLED
    Disable Adobe USB Picture Popup.ini=INSTALLED
    TextHELP Read and Write.ini=INSTALLED
    XP SP3 Media Player 9 Security Update KB979402.ini=INSTALLED
    Office 2007 Security Update KB978213.ini=INSTALLED
    Office 2007 SP1 and SP2 Security Update KB957488.ini=INSTALLED
    PowerPoint 2007 Security Update KB983235.ini=INSTALLED
    MS Office Word 2007 Security Update KB983235.ini=INSTALLED
    Publisher 2007 Security Update KB983235.ini=INSTALLED
    FFDShow.ini=INSTALLED
    Adobe Flash Player 10.1.ini=INSTALLED
    Shockwave Player 11.5.7.609.ini=INSTALLED
    Adobe AIR 2.0.2.ini=INSTALLED
    QuickTime 7.6.6 Settings Package.ini=INSTALLED
    Adobe Reader 9.3.3 - Settings Package.ini=INSTALLED
    QuickTime 7.6.6.ini=INSTALLED
    Adobe Reader 9.3.3.ini=INSTALLED
    TightVNC 2.0.2.ini=INSTALLED
    FirstClass Client 10.009 UK.ini=INSTALLED
    Apple Application Support 1.2.ini=INSTALLED
    Hot Potatoes 6.3.0.4.ini=INSTALLED
    Audacity 1.3.12 Beta.ini=INSTALLED
    AUP Informant Client v2.0.2.ini=INSTALLED
    Tarsia.ini=INSTALLED
    Office 2007 SP2 Security Update KB2288621.ini=INSTALLED
    Microsoft Silverlight 4.0.50917.0.ini=INSTALLED
    MS Office 2007 System Security Update 2423930.ini=INSTALLED
    Unity Web Player 3.0.ini=INSTALLED

    [Tools Packages]
    Windows XP Security Update KB905414.ini=INSTALLED
    Windows XP Security Update KB896424.ini=INSTALLED
    CDROM Player Repair.ini=INSTALLED
    Windows XP Update KB935448.ini=INSTALLED
    Windows XP Security Update KB902400.ini=INSTALLED
    RM LST Station Upgrade.ini=INSTALLED
    XP SP2 and SP3 Security Update KB951376.ini=INSTALLED
    RM Location Services.ini=INSTALLED
    XP SP2 and SP3 Security Update KB938464.ini=INSTALLED
    RM Printer Credits Framework.ini=INSTALLED
    RM Printer Credits Client Service.ini=INSTALLED
    RM Logoff.ini=INSTALLED
    XP SP2 and SP3 MPlayer Security Update KB959807.ini=INSTALLED
    CD ROM Database.ini=INSTALLED
    RM Printer Wrapper Service.ini=INSTALLED
    Windows XP Security Update KB917422.ini=INSTALLED
    UserType Indicator.ini=INSTALLED
    Windows Messenger Permissions.ini=INSTALLED
    RM Location Chooser.ini=INSTALLED
    RM User Help.ini=INSTALLED
    XP SP2 and SP3 Security Update KB954154.ini=NOT_INSTALLED (OS VERSION)
    RM Font Controller.ini=INSTALLED
    Windows XP Security Update KB899589.ini=INSTALLED
    RM Privileged User Service.ini=INSTALLED
    RM Privileged User Policy.ini=INSTALLED
    RM StnDeliv.ini=INSTALLED
    WSHFix.ini=INSTALLED
    Windows XP Security Update KB922616.ini=INSTALLED
    USB Fix.ini=INSTALLED
    RM Default Profile.ini=INSTALLED
    Windows Installer 3.1.ini=INSTALLED
    MDAC Security Hotfix 832483 (client).ini=INSTALLED
    RM Desktop Agent.ini=INSTALLED
    RM CD Burning Helper.ini=INSTALLED
    Offline Files Cache.ini=INSTALLED
    RM GateKeeper.ini=INSTALLED
    RM Station Manager.ini=INSTALLED
    RM Default Logon Settings_1_0.ini=INSTALLED
    RM Event Forwarding Service.ini=INSTALLED
    RM Station Rebuild BuildManager Resources.ini=INSTALLED
    RM SM Utility.ini=INSTALLED
    RM Web Launch.ini=INSTALLED
    RM Logon Provider.ini=INSTALLED
    RM RegLock.ini=INSTALLED
    RM AutoExNt.ini=INSTALLED
    VB Logger.ini=INSTALLED
    Windows XP Security Update KB913580.ini=INSTALLED
    RM Desktop Components.ini=INSTALLED
    Wordpad Security Update KB885836.ini=INSTALLED
    RM Station Tidy.ini=INSTALLED
    Windows XP Security Update KB896428.ini=INSTALLED
    RM Volume Control.ini=INSTALLED
    Windows XP Security Update KB890046.ini=INSTALLED
    Windows XP Security Update KB899587.ini=INSTALLED
    Windows XP Security Update KB911562.ini=INSTALLED
    RM IDChecker.ini=INSTALLED
    RM KeepList_1_5.ini=INSTALLED
    RMC3IEngine.ini=INSTALLED
    CD ROM Player.ini=INSTALLED
    Windows XP SP2 and SP3 Security Update KB959454.ini=INSTALLED
    RM Policy Merger.ini=INSTALLED
    RM AppACLTool.ini=INSTALLED
    Installshield ScriptEngine 11.ini=INSTALLED
    RM Work Connector.ini=INSTALLED
    XP SP2 and SP3 Security Update KB956844.ini=INSTALLED
    XP SP2 and SP3 RDP 5.2 Security Update KB970927.ini=INSTALLED
    XP SP2 and SP3 DHTML Security Update KB973908.ini=INSTALLED
    XP SP2 and SP3 MSWebDVD Security Update KB973908.ini=INSTALLED
    XP SP2 and SP3 Security Update KB971657.ini=INSTALLED
    XP SP2 and SP3 ATL Security Update KB973908.ini=INSTALLED
    XP SP2 and SP3 Security Update KB960859.ini=INSTALLED
    XP SP2 and SP3 Jscript5.7 Security Update KB971961.ini=INSTALLED
    XP SP2 and SP3 Jscript5.8 Security Update KB971961.ini=INSTALLED
    XP SP2 and SP3 RDP 6.1 Security Update KB970927.ini=INSTALLED
    XP SP2 and SP3 Security Update KB951748.ini=INSTALLED
    XP SP2 and SP3 Security Update KB950762.ini=INSTALLED
    XP SP2 and SP3 Security Update KB969059.ini=INSTALLED
    XP SP3 Security Update KB959807.ini=INSTALLED
    XP SP2 and SP3 Security Update KB974571.ini=INSTALLED
    XP SP2 and SP3 Media Security Update KB975682.ini=INSTALLED
    XP SP2 and SP3 Security Update KB956803.ini=INSTALLED
    XP SP2 and SP3 Security Update KB975254.ini=INSTALLED
    XP SP2 and SP3 Security Update KB960225.ini=INSTALLED
    XP SP2 and SP3 Security Update KB968537.ini=INSTALLED
    XP SP2 and SP3 Security Update KB971486.ini=INSTALLED
    XP SP2 and SP3 Security Update KB957488.ini=INSTALLED
    XP SP3 Security Update KB975682.ini=INSTALLED
    XP SP2 and SP3 Security Update KB975682.ini=INSTALLED
    XP SP2 and SP3 Security Update KB959426.ini=INSTALLED
    XP SP2 and SP3 Security Update KB952004.ini=INSTALLED
    XP SP2 and SP3 Security Update KB954211.ini=INSTALLED
    XP SP2 and SP3 Security Update KB975467.ini=INSTALLED
    XP SP2 and SP3 Security Update KB963093.ini=INSTALLED
    XP SP2 and SP3 Security Update KB970238.ini=INSTALLED
    XP SP2 and SP3 Security Update KB956572.ini=INSTALLED
    XP SP2 and SP3 Security Update KB974392.ini=INSTALLED
    XP SP2 and SP3 Security Update KB975539.ini=INSTALLED
    XP SP2 and SP3 Security Update KB974318.ini=INSTALLED
    XP SP2 and SP3 Security Update KB972270.ini=INSTALLED
    XP SP2 and SP3 Quartz Security Update KB977935.ini=INSTALLED
    XP SP2 and SP3 AVI Filter Security Update KB977935.ini=INSTALLED
    XP SP2 and SP3 Security Update KB978037.ini=INSTALLED
    XP SP2 and SP3 Security Update KB978706.ini=INSTALLED
    XP SP2 and SP3 Security Update KB975713.ini=INSTALLED
    Windows XP Service Pack 3 Update.ini=NOT_INSTALLED (OS VERSION)
    XP SP3 MediaFormatRuntime Security update KB941569.ini=INSTALLED
    XP SP3 MSXML6 Security Update KB955218.ini=NOT_INSTALLED (OS VERSION)
    XP SP2 and SP3 ASV 5.1 Security Update KB981210.ini=INSTALLED
    XP SP2 and SP3 VBS 5.7 Security Update KB981169.ini=INSTALLED
    XP SP2 and SP3 Security Update KB977816.ini=INSTALLED
    XP SP2 and SP3 Security Update KB980232.ini=INSTALLED
    XP SP2 and SP3 Security Update KB978338.ini=INSTALLED
    XP SP2 and SP3 Security Update KB981832.ini=INSTALLED
    XP SP2 and SP3 VBS 5.8 Security Update KB981169.ini=INSTALLED
    XP SP2 and XP SP3 Security Update KB978213.ini=INSTALLED
    XP SP2 and SP3 CFVSE 6.0 Security Update KB981210.ini=INSTALLED
    Windows Internet Explorer 8 for Windows XP.ini=INSTALLED
    XP SP2 and SP3 Security Update KB971557.ini=INSTALLED
    XP SP2 and SP3 Security Update KB973346.ini=INSTALLED
    XP SP2 and SP3 Security Update KB971633.ini=INSTALLED
    XP SP2 and SP3 IE8 Security Update KB972260.ini=INSTALLED
    XP SP2 and SP3 Security Update KB954156.ini=INSTALLED
    XP SP2 and SP3 COM Security Update KB979902.ini=INSTALLED
    XP SP2 and SP3 Security Update KB956802.ini=INSTALLED
    XP SP2 and SP3 Security Update KB960477.ini=INSTALLED
    Windows Installer 3.1 XP SP3 Update.ini=INSTALLED
    XP SP2 and SP3 MXML6 Security Update KB955218.ini=INSTALLED
    XP SP2 and SP3 Security Update KB961373.ini=INSTALLED
    XP SP2 and SP3 Security Update KB955702.ini=INSTALLED
    XP SP2 and SP3 Security Update KB958687.ini=INSTALLED
    XP SP2 and SP3 Security Update KB970483.ini=INSTALLED
    XP SP2 and SP3 Security Update KB957097.ini=INSTALLED
    XP SP2 and SP3 Security Update KB961501.ini=INSTALLED
    XP SP2 and SP3 Quartz Security Update KB979902.ini=INSTALLED
    XP SP2 and SP3 Security Update KB2229593.ini=INSTALLED
    XP SP3 MPlayer Security Update KB973908.ini=INSTALLED
    XP SP3 Media Format9 Security Update KB979902.ini=INSTALLED
    XP SP2 and SP3 MXML4 Security Update KB955218.ini=INSTALLED
    XP SP2 and SP3 Security Update KB980195.ini=INSTALLED
    XP SP2 and SP3 Security Update KB960803.ini=INSTALLED
    XP SP2 and SP3 Security Update KB953155.ini=INSTALLED
    XP SP2 and SP3 Security Update KB954593.ini=INSTALLED
    XP SP2 and SP3 Security Update KB961371.ini=INSTALLED
    XP SP2 and SP3 Security Update KB958644.ini=INSTALLED
    XP SP2 and SP3 Security Update KB950974.ini=INSTALLED
    XP SP2 and SP3 Security Update KB952954.ini=INSTALLED
    RM AppAgent.ini=INSTALLED
    XP SP2 and SP3 IE8 Security Update KB978207.ini=INSTALLED
    Windows XP SP3 Security Update KB2286198.ini=INSTALLED
    XP SP2 and SP3 Security Update KB973525.ini=INSTALLED
    Virtual CD 4.ini=INSTALLED
    XP SP2 and SP3 Security Update KB979683.ini=INSTALLED
    XP SP3 Security Update KB982665.ini=INSTALLED
    XP SP3 Security Update KB980436.ini=INSTALLED
    XP SP3 Security Update KB2115168.ini=INSTALLED
    XP SP3 MSXML3 Security Update KB2079403.ini=INSTALLED
    XP SP3 Security Update KB981852.ini=INSTALLED
    XP SP3 Security Update KB982214.ini=INSTALLED
    XP SP3 .NET 2.0SP2 3.5SP1 Security update KB983583.ini=INSTALLED
    XP SP3 Movie Maker 2.1 Security Update KB981997.ini=INSTALLED
    XP SP3 Security Update KB2290570.ini=INSTALLED
    XP SP3 Security Update KB982802.ini=INSTALLED
    XP SP3 Security Update KB2121546.ini=INSTALLED
    XP SP3 Security Update KB2124261.ini=INSTALLED
    XP SP3 Security Update KB981322.ini=INSTALLED
    XP SP3 Security Update KB975558.ini=INSTALLED
    XP SP3 Security Update KB2259922.ini=INSTALLED
    XP SP3 Security Update KB2347290.ini=INSTALLED
    XP SP3 .NET3.5SP1 Security Update KB2418042.ini=INSTALLED
    XP SP3 .NET2.0SP2 3.5SP1 Security Update KB2418042.ini=INSTALLED
    XP SP3 Security Update KB2296011.ini=INSTALLED
    XP SP3 Security Update KB982132.ini=INSTALL_FAILED

    [Last Updated]
    ByAppAssign=05/01/11 07:55:16
    ByAppAgent=01/04/11 12:31:06

    [System Info]
    HAL=ACPI Multiprocessor PC
    FileSystemOnDrive_c=NTFS

  9. #9

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    Manual install produces same error - only way we've got it to work is on a vanilla XP install
    We've added proxy settings during installation and Lexia support confirm the settings have installed correctly but this isn't the problem (I wish it was as simple as that!!)

    Thanks for posting the ini file - as mentioned previously, the fact that it won't work on the package machine would indicate our problem has something to do with an installed System Package as this is pretty much all a package machine has installed - as most CC3 system packages are Microsoft updates its a fair bet most CC3 sites will have very similar lists of System Packages applied to their workstations so comparing ini files will help highlight any differences

    I notice from the list that Service Pack 3 hasn't installed ...

    Windows XP Service Pack 3 Update.ini=NOT_INSTALLED (OS VERSION)


    but it looks as though SP3 updates are still installing quite happily even without it...

    XP SP3 Security Update KB959807.ini=INSTALLED


    I've heard that SP3 has a rep for causing problems after installation (software suddenly not working or working incorrectly compared to SP2) - were you aware SP3 hadn't installed? This is a pretty major difference between our configs, I'd suspected SP3 may have been a problem, if Lexia's running on this PC this may well be the key
    Last edited by pgillman; 12th January 2011 at 10:41 PM.

  10. #10

    Sylv3r's Avatar
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    I slipstreamed the SP3 into our builds so when the PC's boot into Windows XP they are SP3 ready and just awaiting packages. Saves a little extra time when rebuilding the computers.

    Good luck trying to crack the Lexia problem.

    Lexia ran on our SP2 machines fine and continues to run on SP3 now.

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