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How do you do....it? Thread, Liberum Help Desk - Mod needed urgently in Technical; When a job is closed my users get a link in the email to complete a quality assurance survey. How ...
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    Liberum Help Desk - Mod needed urgently

    When a job is closed my users get a link in the email to complete a quality assurance survey.

    How can i have a setup whereby if a survey is incomplete it disallows new tickets?

    TIA

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    Quote Originally Posted by kerlj001 View Post
    When a job is closed my users get a link in the email to complete a quality assurance survey.

    How can i have a setup whereby if a survey is incomplete it disallows new tickets?

    TIA
    Just a quick question.

    If a particular user doesn't get time to complete a survey but still requires support then how do they get it, if they can't submit a new ticket?

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    indeed that is a problem but the survey takes <1minute and they're reading the solution anyway

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