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How do you do....it? Thread, One||Zero Hints and Tips in Technical; I've decided to go for a web-based helpdesk and all the staff are going to be forced into using it ...
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    Ric_'s Avatar
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    One||Zero Hints and Tips

    I've decided to go for a web-based helpdesk and all the staff are going to be forced into using it by SLT which will be a bonus!

    My helpdesk of choice is One||Zero - it seems to do all I need.

    Anyway, does anybody else use One||Zero, or a derivative of it, and habe any tips for use - e.g. authentication method, configuring categories, etc. Anything to stop the users whinging.

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    StewartKnight's Avatar
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    Re: One||Zero Hints and Tips

    I use one or zero. It's a doddle! for quick setup, give each "department" a logon, and individuals logons for more "demanding" users!

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    Re: One||Zero Hints and Tips

    hadn't thought of departmental logins - excellent idea!

    the ideas I was considering were LDAP authentication or only allowing access for staff with a htaccess file or something - then I could allow the user to enter their name manually (use One||Zero in Public mode).

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    Re: One||Zero Hints and Tips

    I have the GP set so that only teachers have access to oneorzero, bookmarked as a favourite. Then they have a department logon. Save a lot of hassle that way.

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    Re: One||Zero Hints and Tips

    Where can you get details of one Zero from?

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    Re: One||Zero Hints and Tips

    Where can you get details of one Zero from?

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    Re: One||Zero Hints and Tips


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    Re: One||Zero Hints and Tips

    Wouldn't it be better for staff to have individual logons to enable identification of training issues?

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    Ric_'s Avatar
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    Re: One||Zero Hints and Tips

    @StewartKnight: How do you populate the account details for departmental accounts. Have you hacked the code so that you don't need email, etc.?

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    Re: One||Zero Hints and Tips

    @Indie: Oddly enought the site is called www.oneorzero.com

    I had a quick look and am i right in thinking, you will need to add in your own code to be able to do the following:

    * more than one task form.
    * customised task form ie add/remove fields.
    * possibly change which fields are mandatory

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    Re: One||Zero Hints and Tips

    apeo: But if you paid for it (or similar package) and/or it was closed-source, you wouldn't even have the ability to do that

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    Re: One||Zero Hints and Tips

    @webman: Yeah I know most paid version wont be able to do what i asked about, I was just wondering if what I said was true or not.

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    Re: One||Zero Hints and Tips

    @apeo: I'm not sure what you are after. One||Zero seems to strike the balance between gathering sufficient information and not scaring the users. The feedback options seem quite comprehensive too.

    Haws anyone got the LDAP authentication working yet - the SLT here would prefer that to departmental logins so that it's one less thing to remember.

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    Re: One||Zero Hints and Tips

    I tried the LDAP, but it wasn't happy!

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    Re: One||Zero Hints and Tips

    Looks very good - not seen that one before. Any chance of a detailed review anyone??

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