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How do you do....it? Thread, Outlook anywhere setup help in Technical; Im going to sound really naieve and thick here but i have never had outlook anywhere working on any mobile ...
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    timbo343's Avatar
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    Outlook anywhere setup help

    Im going to sound really naieve and thick here but i have never had outlook anywhere working on any mobile devices that we own. Ive always told staff to use owa.

    Anyway, after finding out 9 years down the line i needed a UCC cert ive finally got one with SAN added to it however im still having issues trying to get my devices to talk to the exchange server.

    Ive got a smoothwall UTM 1000 however im not sure ive got it setup correctly.

    Is anyone able to advise.

    Thanks

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    The cert needs to have auto discover.domain.com as well (at least that's what I have)

    Also ports 6002 seem to ring a bell... Maybe google that.

    Also you need to enable it in exchange... ActiveSync under client access and on each user should be enabled is activesync under the tab called features or something. (Sorry would be more precise if I was looking at my exchange).

    If the above doesn't help I think I saw a guide when I was setting mine up, will try dig it out. What version of exchange are you running. Also ios6 broke ours so we have had to ban ios6. It kept crashing the info store.

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    Port 6002 is only internal I thought, along with port 6003 and 6004.

    Only port 443 is needed for Outlook Anywhere from external

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    timbo343's Avatar
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    The cert has got autodiscover on it. I checked that once i installed it.

    Not unblocked the 6000 ports yet.. i guess thats done in port fotwarding.

    Its all enabled in exchange. Ive followed petenetlive guide many a time and also the youtube videos but not getting anywhere

    Im using exchange 2010 and a smoothwall utm1000
    Last edited by timbo343; 3rd June 2014 at 10:28 PM.

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    timbo343's Avatar
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    Im guessing that the problem is with the smoothwall. Not sure if ive got it setup properly.

    In port forwarding ive got

    Protocol = TCP
    External IP = All
    Source IP = "my external ip address"
    Source Port = HTTPS (443)
    Destination Port = "internal ip address if exchange server"
    Destination port = HTTPS (443)

    does that look right?
    Last edited by timbo343; 3rd June 2014 at 09:41 PM.

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    glennda's Avatar
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    Have you been into exchange server config,client access and enabled outlook anywhere?

    Smoothwall should have a 443 port forward to exchange and that should be all required on it (unless it is setup as reverse proxy)

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    timbo343 (4th June 2014)

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    Have you run tests from https://testconnectivity.microsoft.com

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    timbo343 (4th June 2014)

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    timbo343's Avatar
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    Outlook anywhere is enabled. Im thinking it might need a reverse proxy set but might be wrong.

    As for the test, yep its run and there is an error...

    Test Steps
    Attempting to test potential Autodiscover URL https://mydomain.co.uk/AutoDiscover/AutoDiscover.xml
    Testing of this potential Autodiscover URL failed.

    Additional Details

    Elapsed Time: 1651 ms.



    Test Steps

    Attempting to resolve the host name mydomain.co.uk in DNS.
    The host name resolved successfully.

    Additional Details

    IP addresses returned: 78.129.xxx.xx - this address is different from the address my mail server is sat on.

    Elapsed Time: 134 ms.



    Testing TCP port 443 on host mydomain.co.uk to ensure it's listening and open.
    The specified port is either blocked, not listening, or not producing the expected response.
    Tell me more about this issue and how to resolve it

    Additional Details

    A network error occurred while communicating with the remote host.


    Elapsed Time: 1516 ms.

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    Ok - that looks like you don't have an autodiscover record public on the internet.

    What i normally do is have a cname for autodiscover.domain.com pointing to the owaddress.domain.com

    When you go to https://owaaddress.domain.com/owa do you get your standard OWA login page?

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    Yeah, mail.mydomain.co.uk/owa works fine.

    Just looked at my dns config.. looks like i have autodiscover pointing to my external ip address for mail.myfomain.co.uk but no cname listed for autodiscover.

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    glennda's Avatar
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    Quote Originally Posted by timbo343 View Post
    Yeah, mail.mydomain.co.uk/owa works fine.

    Just looked at my dns config.. looks like i have autodiscover pointing to my external ip address for mail.myfomain.co.uk but no cname listed for autodiscover.
    Ok that should be fine - it doesn't actually matter whether it is a cname or A record (I just use cname as it is only ever 1 to change if IP changes).

    Essentially do autodiscover.domain.com point to the same as owa.domain.com? I guess activesync works?

    Are the permissions on all the IIS folders correct? and Authentication types etc? The correct perms are here - Blogs - Exchange Team Blog - Site Home - TechNet Blogs
    In particular the EWS folder and RPC

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    timbo343's Avatar
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    Ive never had activesync working so i wouldn't be able to say. Yep, autodiscover.domain.com and owa.domain.com (in my case, mail.domain.com) both point to the same IP address.

    Ive had a look at the permissions and there are some differences..

    Default Website:
    I have got Windows Auth added in there as an extra setting

    Aspnet_client:
    Windows Auth added in there as an extra setting

    ECP:
    Windows Auth added in there as an extra setting
    Not got SSL ticked

    EWS:
    Windows Auth added in there as an extra setting
    Not got SSL ticked

    OWA:
    Windows Auth added in there as an extra setting
    Not got SSL ticked

    I think the reason i have got windows Auth added as an extra setting is so that staff dont have to keep logging in to get to their emails. Essentially once they have logged on the machine, they then dont have to authenticate to see their emails however of they were connecting from outside the network they get the username and password box.

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    Locally within the Network users shouldn't need to auth anyway it will take the settings from the folder.

    What happens if you go in a web browser externally (or internally) https://autodiscover.domain.com/auto...todiscover.xml

    That should internally show you XMl externally prompt for username/password then show you the xml

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    I can get to https://autodiscover.domain.com/.... Internally it doesnt ask for a username or password, however, when i put the domain admin username and password from outside the network in i get Error code 600 which ive just looked up and that means it is working correctly.
    Last edited by timbo343; 4th June 2014 at 01:24 PM.

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    Just going back to the test analyzer tool...

    Attempting to test potential Autodiscover URL https://domain.co.uk/AutoDiscover/AutoDiscover.xml
    Testing of this potential Autodiscover URL failed.
    Additional Details
    Elapsed Time: 1592 ms.

    Test Steps
    Attempting to resolve the host name mydomain.co.uk in DNS.
    The host name resolved successfully.
    Additional Details
    IP addresses returned: 78.129.xxx.xx
    Elapsed Time: 194 ms.

    Testing TCP port 443 on host domain.co.uk to ensure it's listening and open.
    The specified port is either blocked, not listening, or not producing the expected response.
    Tell me more about this issue and how to resolve it

    Additional Details

    A network error occurred while communicating with the remote host.
    Elapsed Time: 1397 ms
    .

    Am i right in thinking that it is trying to look for port 443 on the 78.129.xxx.xx IP address? If that is the case then the listed IP address for domain.co.uk is our website, not the group of IP addresses where our mail.domain.co.uk resolves to. The IP address our mail server is on is 212.159.159.xx. Shouldnt this test analyzer be looking at autodiscover.domain.co.uk? I know that https://domain.co.uk/autodiscover/autodiscover.xml doesnt exist.
    Last edited by timbo343; 4th June 2014 at 01:50 PM.

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