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How do you do....it? Thread, Job Description for an apprentice in Technical; Hi We are looking into hiring an apprentice in our IT department to work alongside myself and my assistant network ...
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    Job Description for an apprentice

    Hi

    We are looking into hiring an apprentice in our IT department to work alongside myself and my assistant network manager.

    We have been asked to create a job description. Does anyone have any examples that you have created for an IT apprentice that you could send over to me?

    Thanks

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    It's a bit out of date (2010). Apart from all the usual boilerplate, the meat of it was :

    Principal responsibilities:

    To assist with :

    responding to queries and requests for assistance, logging those queries and updating the status of ongoing issues as appropriate
    fault diagnosis and resolution of issues, in co-operation with system and equipment suppliers as appropriate
    providing support to end users
    providing support for general office applications
    create document and spreadsheet templates for specific tasks
    Updating various web sites, editing and creating new content as appropriate
    setting up user accounts, changing passwords etc
    logging equipment allocations

    To provide first-line support to staff and students by:

    responding to queries by telephone and in person
    operating helpdesk service and call-logging system

    General Accountabilities:

    So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees, and in premises/work areas for which the post holder is responsible, to maintain a safe working environment for employees and service users. These are defined in the Health Safety Policy, departmental polices and codes of practice.
    Work in compliance with the Codes of Conduct, regulations and policies of the School, and its commitments to equal opportunities.
    Ensure that output and quality of work is of a high standard and complies with current legislation/standards.

  3. Thanks to pcstru from:

    tj2419 (31st January 2014)

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