We use Lanview, and we had a brief round of this, but then pointed out to them, if we can't see your screen, we can't remotely assist you, and if we can't see your screen we don't know if you're busy. Plus, monitoring of all machines is in the AUP.
Originally Posted by speckytecky
While we are on this subject, I've attached an email that I send to staff when there is going to be a cmis or eportal upgrade. A few people have said they think it is too technical, but I can't see a way of giving the required information in a simpler-worded format?
[NAME] indicates a meaningful name that has been changed for anonymity
Due to software changes, CMIS and Eportal for all sites will be unavailable on Thursday 9th January for approximately 2 hours from 16:30.
This will affect all access to CMIS and EPortal, including access from home.
Please note that during this work, access to other resources on the CMIS server will also be affected, these include:
• RM Finance, and Finance document areas (but NOT Corero)
• HR (Including recruitment)
• [NAME]-[NAME Shares
• Special [SITE] Staff to Staff shares.
• The Staff Info area
• The Staff Temp area
• Truancy Call
• Exam exchange folders
Staff home drives and logging in will not be affected.
Please ensure that you have closed CMIS, Eportal and any resources listed above before this time.
Any open connections from web browsers to ePortal, or from Facility Admin client to the CMIS database will be automatically closed.
Please do not attempt to access any services listed above before 18:30 as functionality may be unpredictable.
Any questions, please contact the helpdesk.