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How do you do....it? Thread, New Domain: Which Helpdesk? in Technical; We are having a new domain with virtualised servers installed over the summer break. We do not currently have a ...
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    DaveP's Avatar
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    New Domain: Which Helpdesk?

    We are having a new domain with virtualised servers installed over the summer break. We do not currently have a helpdesk [although we did use Cerberus hosted on out school website: Our webmaster had to remove it for reasons that are too involved to go into here]

    I am looking for ideas as to which helpdesk we should use from now on. I have Spiceworks running on a server at the moment but only to gather data about our current network in preparation for migration.

    What are your recommendations for our new network?

    Thanks.

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    sparkeh's Avatar
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    If you are using Spiceworks then I would use the helpdesk as it integrates with the inventory.

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    DaveP (29th April 2013)

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    mdench's Avatar
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    DaveP (29th April 2013)

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    fiza's Avatar
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    +1 for spiceworks

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    DaveP (29th April 2013)

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    We use Spiceworks but I seem to remember a pretty thorough thread about this over on general chat......could be wrong

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    MicrodigitUK's Avatar
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    GLPI and OCS inventory is a good setup. Used it in 3 schools. Always done what I needed it to do, but documentation is mainly in French. So have had to google translation bits when doing advanced config. Basic setup is easy with GLPI on MySQL and PHP.

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    cpjitservices's Avatar
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    OSTickets is a good one, used it for over 2 years now here.

    Runs on Linux.

    osTicket:: Open Source Support Ticket System

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    DaveP (30th April 2013)

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    sonofsanta's Avatar
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    Spiceworks isn't perfect, but it is free, and it can be made incredibly simple for end users.

    In particular, I like that it automatically picks up the computer someone has reported a problem from - because we all know how good end users are at letting you know that info - and that it ties the tickets to an asset, so you can see a machine's potted history in a few clicks.

    It will eat all of your RAM though.

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    DaveP (30th April 2013)

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    DaveP's Avatar
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    Quote Originally Posted by sonofsanta View Post
    ...It will eat all of your RAM though.
    Not liking the sound of that RAM usage.

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    I inherited sysaid when I took over here. It's the only system we kept.

    It's not cheap, but they do an education edition with modules they believe most useful, and a more reasonable user cost model.

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    DaveP (30th April 2013)

  17. #11

    DaveP's Avatar
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    Quote Originally Posted by cpjitservices View Post
    OSTickets is a good one, used it for over 2 years now here.

    Runs on Linux.

    osTicket:: Open Source Support Ticket System
    Our servers will be Windows 2012 so this is a non-starter I am afraid.

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    AJWhite1970's Avatar
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    +1 for OCS and GLPI. Can't function here without them*

    Andrew

    * not strictly true, probably could, but you get the idea....

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    DaveP (30th April 2013)

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    Quote Originally Posted by DaveP View Post
    Our servers will be Windows 2012 so this is a non-starter I am afraid.
    I have OSticket running on a server 2012. I have a virtual Ubuntu LTS server running, it works just fine

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    DaveP (30th April 2013)

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    sparkeh's Avatar
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    Quote Originally Posted by DaveP View Post
    Not liking the sound of that RAM usage.
    SW can be RAM heavy during a scan cycle but its fine if you aren't scanning constantly.

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    DaveP (30th April 2013)

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    sonofsanta's Avatar
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    Yeah, you can limit the RAM, it's just the default settings that can lead to aggressive resource hogging. For my part I'm not too bothered - the web server is just the web server, and the VM is limited to 8GB of RAM. Spiceworks is quick & easy to restart if it gets too much, anyway.

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