DaveP (30th April 2013)
Really it depends what you want out of your helpdesk!
OTRS is a freebie and is ITIL-compliant... however it's pretty comprehensive, shall we say!
If you literally just want ticket in, ticket out, I used Trellis Desk, which is really easy to use, and with a bit of tweaking can be linked with AD
We have been using this for 3 years now... WebHelpDesk Pricing is based on quantity of Technicians - no limit on clients/end-users.
They offer a server version and hosted version(its what we use, one less server to manage to be honest)
Very complete program overall. It also has asset management included.
Last edited by maximus1220; 30th April 2013 at 04:51 PM.
We love our Kayako Helpdesk and have done for the last 7 or 8 years.
We use otrs -- you better know some linux though
Last edited by ConradJones; 30th April 2013 at 07:57 PM.
I have been persuaded to give Spiceworks a go. If it doesn't work out [for whatever reason] we can look at it again.
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