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How do you do....it? Thread, New Domain: Which Helpdesk? in Technical; Really it depends what you want out of your helpdesk! OTRS is a freebie and is ITIL-compliant... however it's pretty ...
  1. #16

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    Really it depends what you want out of your helpdesk!
    OTRS is a freebie and is ITIL-compliant... however it's pretty comprehensive, shall we say!

    If you literally just want ticket in, ticket out, I used Trellis Desk, which is really easy to use, and with a bit of tweaking can be linked with AD

  2. Thanks to garethm from:

    DaveP (30th April 2013)

  3. #17
    Netman's Avatar
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    If you don't need bells and whistles, we're getting loads of use out of freshdesk free version Freshdesk Plans & Pricing | Freshdesk help desk software trial

  4. Thanks to Netman from:

    DaveP (30th April 2013)

  5. #18
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    We have been using this for 3 years now... WebHelpDesk Pricing is based on quantity of Technicians - no limit on clients/end-users.
    They offer a server version and hosted version(its what we use, one less server to manage to be honest)

    Very complete program overall. It also has asset management included.
    Last edited by maximus1220; 30th April 2013 at 04:51 PM.

  6. Thanks to maximus1220 from:

    DaveP (30th April 2013)

  7. #19

    Sylv3r's Avatar
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    We love our Kayako Helpdesk and have done for the last 7 or 8 years.

  8. Thanks to Sylv3r from:

    DaveP (30th April 2013)

  9. #20

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    We use otrs -- you better know some linux though
    Last edited by ConradJones; 30th April 2013 at 07:57 PM.

  10. Thanks to ConradJones from:

    DaveP (30th April 2013)

  11. #21

    DaveP's Avatar
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    I have been persuaded to give Spiceworks a go. If it doesn't work out [for whatever reason] we can look at it again.

    Thanks all.



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