How do you do....it? Thread, Log Parental Contact in Technical; SMT have decided they want a ticketing system for logging phone calls from parents - reception takes the call, logs ...
4th February 2013, 02:17 PM #1
Log Parental Contact
SMT have decided they want a ticketing system for logging phone calls from parents - reception takes the call, logs it and assigns it to a staff member, who can then update it when they have resolved the matter. All searchable and managed by staff/SMT to keep a log off.
Anyone know any software that can do that?
4th February 2013, 02:29 PM #2
PARS will allow you to log contact against a student, although it'll not the cheapest ticket solution because it does a lot more than just that.
TASC Software Solutions Ltd
4th February 2013, 02:58 PM #3
What MIS are you using is there not a feature built within it for that, which you could utilise?
4th February 2013, 02:59 PM #4
SIMs, and not one that seems to be that useful tbh.
4th February 2013, 03:40 PM #5
I thought SIMS had a communication function for things like that.....
4th February 2013, 03:40 PM #6
It does, but it isn't that intuitive.
4th February 2013, 03:44 PM #7
Does it need to be hosted on site or can it be web based?
4th February 2013, 03:46 PM #8
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