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How do you do....it? Thread, Log Parental Contact in Technical; SMT have decided they want a ticketing system for logging phone calls from parents - reception takes the call, logs ...
  1. #1

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    Log Parental Contact

    SMT have decided they want a ticketing system for logging phone calls from parents - reception takes the call, logs it and assigns it to a staff member, who can then update it when they have resolved the matter. All searchable and managed by staff/SMT to keep a log off.

    Anyone know any software that can do that?

    Cheers

  2. #2

    Edu-IT's Avatar
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    PARS will allow you to log contact against a student, although it'll not the cheapest ticket solution because it does a lot more than just that.

    TASC Software Solutions Ltd

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    What MIS are you using is there not a feature built within it for that, which you could utilise?

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    SIMs, and not one that seems to be that useful tbh.

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    I thought SIMS had a communication function for things like that.....

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    It does, but it isn't that intuitive.

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    Does it need to be hosted on site or can it be web based?

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    Web based is fine...

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