How do you do....it? Thread, Recording communications. in Technical; You know that when you call Insurance companies and other similar organisations, a message is played informing you that the ...
1st February 2013, 09:00 PM #1
You know that when you call Insurance companies and other similar organisations, a message is played informing you that the call may be recorded 'for training purposes' etc.
We are looking for something at will enable our receptionist to record 'abusive' messages.
Ideally something that will record calls at the push of a button and a message that warns callers that call may be recorded for monitoring and training.
Any thoughts on this fellow Edugeekers?
1st February 2013, 10:21 PM #2
We are looking at this with our Asterisk system.
UK law says you must tell the other person you are recording them. In coming calls are ok, you can stick that on the IVR. But for outgoing its not that simple. Really something needs to be automated telling the other caller they are being recorded when the button is pressed.
Thanks to FN-GM from:
speckytecky (2nd February 2013)
1st February 2013, 10:33 PM #3
You don't have to tell the public, you have to tell you employees that you may record them. Oftel - faqs
Originally Posted by FN-GM
You have to inform them if you intend to pass the recording to a third party unless its in one of the reasons not to, i.e. "to prevent or detect crime to investigate the unauthorised use of a telecom system". If someone is being abusive on the phone then that is a crime and unauthorised use of telecoms.
2 Thanks to hit:
FN-GM (1st February 2013), speckytecky (2nd February 2013)
1st February 2013, 10:39 PM #4
Your correct. I found my info from a website specifically for VOIP it must be wrong grrr
I am pretty glad saved me a job!
2nd February 2013, 11:30 PM #5
Don't forget about Media/Press matters if people find out you are secretly recording phone conversions (even if it is legal).
Originally Posted by hit
As a matter you should probably refer the matter over to your schools legal team to make sure they support such a setup before you proceed implemting it.
Thanks to p858snake from:
speckytecky (3rd February 2013)
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