+ Post New Thread
Results 1 to 5 of 5
How do you do....it? Thread, Recording communications. in Technical; You know that when you call Insurance companies and other similar organisations, a message is played informing you that the ...
  1. #1
    speckytecky's Avatar
    Join Date
    May 2006
    Location
    UK
    Posts
    2,497
    Thank Post
    3,372
    Thanked 256 Times in 209 Posts
    Blog Entries
    3
    Rep Power
    109

    Recording communications.

    You know that when you call Insurance companies and other similar organisations, a message is played informing you that the call may be recorded 'for training purposes' etc.

    We are looking for something at will enable our receptionist to record 'abusive' messages.


    Ideally something that will record calls at the push of a button and a message that warns callers that call may be recorded for monitoring and training.

    Any thoughts on this fellow Edugeekers?

  2. #2

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,843
    Thank Post
    876
    Thanked 1,679 Times in 1,459 Posts
    Blog Entries
    12
    Rep Power
    444
    We are looking at this with our Asterisk system.

    UK law says you must tell the other person you are recording them. In coming calls are ok, you can stick that on the IVR. But for outgoing its not that simple. Really something needs to be automated telling the other caller they are being recorded when the button is pressed.

  3. Thanks to FN-GM from:

    speckytecky (2nd February 2013)

  4. #3
    hit
    hit is offline
    hit's Avatar
    Join Date
    Mar 2008
    Location
    London
    Posts
    324
    Thank Post
    47
    Thanked 50 Times in 48 Posts
    Rep Power
    50
    Quote Originally Posted by FN-GM View Post
    UK law says you must tell the other person you are recording them.
    You don't have to tell the public, you have to tell you employees that you may record them. Oftel - faqs

    You have to inform them if you intend to pass the recording to a third party unless its in one of the reasons not to, i.e. "to prevent or detect crime to investigate the unauthorised use of a telecom system". If someone is being abusive on the phone then that is a crime and unauthorised use of telecoms.

  5. 2 Thanks to hit:

    FN-GM (1st February 2013), speckytecky (2nd February 2013)

  6. #4

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,843
    Thank Post
    876
    Thanked 1,679 Times in 1,459 Posts
    Blog Entries
    12
    Rep Power
    444
    Your correct. I found my info from a website specifically for VOIP it must be wrong grrr

    I am pretty glad saved me a job!

  7. #5
    p858snake's Avatar
    Join Date
    Dec 2008
    Location
    Queensland
    Posts
    1,490
    Thank Post
    37
    Thanked 175 Times in 151 Posts
    Blog Entries
    2
    Rep Power
    51
    Quote Originally Posted by hit View Post
    You have to inform them if you intend to pass the recording to a third party unless its in one of the reasons not to, i.e. "to prevent or detect crime to investigate the unauthorised use of a telecom system". If someone is being abusive on the phone then that is a crime and unauthorised use of telecoms.
    Don't forget about Media/Press matters if people find out you are secretly recording phone conversions (even if it is legal).

    As a matter you should probably refer the matter over to your schools legal team to make sure they support such a setup before you proceed implemting it.

  8. Thanks to p858snake from:

    speckytecky (3rd February 2013)

SHARE:
+ Post New Thread

Similar Threads

  1. Record the websites that are accessed
    By SpuffMonkey in forum How do you do....it?
    Replies: 55
    Last Post: 27th May 2006, 09:17 AM
  2. create a standalone cd recorder
    By adamyoung in forum How do you do....it?
    Replies: 14
    Last Post: 7th May 2006, 09:41 PM
  3. A record day
    By Dos_Box in forum General EduGeek News/Announcements
    Replies: 11
    Last Post: 25th January 2006, 01:04 PM
  4. Manually adding records to DNS server
    By fooby in forum Wireless Networks
    Replies: 22
    Last Post: 20th January 2006, 09:17 AM
  5. Replies: 18
    Last Post: 11th July 2005, 09:19 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •