How do you do....it? Thread, How do you keep track of everything ? in Technical; I keep installation media in folders listed by deptartment.
If there are any key codes etc they are kept in ...
7th December 2012, 02:24 PM #1
How do you keep track of everything ?
I keep installation media in folders listed by deptartment.
If there are any key codes etc they are kept in the same folder as the exe in a readme.txt or equivalent.
I also keep the same codes in a master spreadsheet.
I also have a simple notekeeping type application that holds information about any special install requirements for each application.
This application is also used to store information on such things as:
Support calls raised
Details about the network and how to create new accounts etc.
The IT team also have a mapped drive where we keep even more information and files and folders to do with:
...the list goes on and on...!
I was wondering about getting rid of the notekeeping application and just keeping everything in the mapped drive...
How does everyone else keep track of relevant information??
7th December 2012, 02:31 PM #2
Originally Posted by kennysarmy
2 Thanks to X-13:
speckytecky (7th December 2012), stevenlong1985 (7th December 2012)
7th December 2012, 02:39 PM #3
That's a cracker of an answer X-13
i seem to spend a heap of time trying to keep on top of an Excel spreadsheet where I try to inventory the kit along with warranty info but it never seems to accurately reflect what's in the classrooms!
Originally Posted by X-13
7th December 2012, 02:42 PM #4
- Rep Power
Official line is that we use OneNote to store all our collective notes etc.
In reality, we don't document anything and then get annoyed at each other =]
7th December 2012, 02:51 PM #5
I keep it all in a massive spreadsheet that's password protected and encrypted with multiple copies of it backed up on various devices / computers that only we have access to (i.e. it isn't on any networked devices).
7th December 2012, 02:54 PM #6
A wiki, with appropriate access controls. If you don't update the wiki, you get to support SIMS users that month.
Installation media / install points are stored by vendor, since there's far too much overlap between apps & subjects.
7th December 2012, 02:56 PM #7
Will have to look at OneNote - first thoughts are if we could use it as a central diary of events!
Originally Posted by Scrambles
7th December 2012, 02:59 PM #8
OneNote here...very good tool, and we have also started to use TeamLab.com for various bits and pieces, quite nice.
7th December 2012, 03:20 PM #9
Combination of the helpdesk and documentation.
7th December 2012, 04:00 PM #10
Onenote - from a shared drive, everything syncs with each other across all out support engineers (non education tho)
7th December 2012, 04:03 PM #11
Everything in Google Docs. All the IT Team can make changes and track the changes everyone else has made.
8th December 2012, 03:08 PM #12
We also have a hosted wiki that information is kept on, but have been tempted to look at migrating to Evernote, but not sure if I would advise storing personal info / password details etc.
8th December 2012, 03:34 PM #13
Spiceworks for anything hardware or software related can store my licenses, keys / PIDs etc... all in Spiceworks so very handy Other documentation will be in a large word document(s) once I get it written going to be given some time off to complete it which is nice as I need quiet time to do it and sort it all out.
8th December 2012, 06:14 PM #14
evernote is good, along with OneNote and you can buy pens that import scribbles into it so you don't lose any info
Originally Posted by Sylv3r
11th December 2012, 04:53 PM #15
School Asset manager
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