I keep installation media in folders listed by deptartment.
If there are any key codes etc they are kept in the same folder as the exe in a readme.txt or equivalent.
I also keep the same codes in a master spreadsheet.
I also have a simple notekeeping type application that holds information about any special install requirements for each application.
This application is also used to store information on such things as:
Support calls raised
Details about the network and how to create new accounts etc.
The IT team also have a mapped drive where we keep even more information and files and folders to do with:
...the list goes on and on...!
I was wondering about getting rid of the notekeeping application and just keeping everything in the mapped drive...
How does everyone else keep track of relevant information??
Official line is that we use OneNote to store all our collective notes etc.
In reality, we don't document anything and then get annoyed at each other =]
I keep it all in a massive spreadsheet that's password protected and encrypted with multiple copies of it backed up on various devices / computers that only we have access to (i.e. it isn't on any networked devices).
A wiki, with appropriate access controls. If you don't update the wiki, you get to support SIMS users that month.
Installation media / install points are stored by vendor, since there's far too much overlap between apps & subjects.
OneNote here...very good tool, and we have also started to use TeamLab.com for various bits and pieces, quite nice.
Combination of the helpdesk and documentation.
Onenote - from a shared drive, everything syncs with each other across all out support engineers (non education tho)
Everything in Google Docs. All the IT Team can make changes and track the changes everyone else has made.
We also have a hosted wiki that information is kept on, but have been tempted to look at migrating to Evernote, but not sure if I would advise storing personal info / password details etc.
Spiceworks for anything hardware or software related can store my licenses, keys / PIDs etc... all in Spiceworks so very handy Other documentation will be in a large word document(s) once I get it written going to be given some time off to complete it which is nice as I need quiet time to do it and sort it all out.
School Asset manager
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