+ Post New Thread
Results 1 to 3 of 3
How do you do....it? Thread, Parentmail / +Pay - sync with cunninghams in Technical; Hi All, Does anyone have any knowledge of how cunninghams cashless syncs with the parentmail system? We've got a number ...
  1. #1

    Join Date
    Oct 2009
    Posts
    70
    Thank Post
    4
    Thanked 4 Times in 4 Posts
    Rep Power
    10

    Parentmail / +Pay - sync with cunninghams

    Hi All,

    Does anyone have any knowledge of how cunninghams cashless syncs with the parentmail system?
    We've got a number of parents who are unable to see what their childs account balance, etc is.

    many thanks

    Tim

  2. #2

    Join Date
    Sep 2012
    Posts
    1
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Tim,

    It sounds like you might have a few non linked accounts - this means that we have been unable to create the shared key between the two sets of data (Cunninghams records and ParentMail records). This can be down to a number of reasons, a simple spelling mistake in a name or class or a missing pupil in one of the systems as can happen sometimes with the new intake and leavers.

    To check if this is the case can you please check the following.

    Sign into your ParentMail system
    Choose the +Pay option followed by the cashless catering option.
    If there are any accounts that are not linked you should see a dialogue box that confirms that there are unlinked accounts.


    If you see this please choose the 'Link Accounts' option and follow the on screen prompts to create the links or help identify which pupil records are missing and in which system.


    If you dont see this please email support@parentmail.co.uk and copy me in please and we will look into it ASAP. My address is Martin@parentmail.co.uk.


    Thanks

    Martin

  3. #3

    Join Date
    Oct 2009
    Posts
    70
    Thank Post
    4
    Thanked 4 Times in 4 Posts
    Rep Power
    10
    Thanks Martin - i'll give that a try and report back
    Please disregard my previous email to support@

    Regards

    Tim - Kesgrave High

SHARE:
+ Post New Thread

Similar Threads

  1. Best phone to sync with Outlook
    By SimpleSi in forum Netbooks, PDA and Phones
    Replies: 19
    Last Post: 29th October 2009, 04:06 PM
  2. Open Directory Sync with AD
    By binky in forum General Chat
    Replies: 0
    Last Post: 5th June 2009, 08:48 PM
  3. user not syncing with time server
    By techie211 in forum Windows Server 2000/2003
    Replies: 5
    Last Post: 19th March 2009, 07:28 PM
  4. Kaleidos - sync with anything?
    By theriver in forum Virtual Learning Platforms
    Replies: 3
    Last Post: 9th March 2009, 11:43 AM
  5. Why wont this PDA sync with exchange?
    By woody in forum Windows
    Replies: 16
    Last Post: 13th April 2006, 08:31 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •