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Home Access Plus+ Thread, Server Error when Domain Admins logon in Projects:; [ Attachment 13227 Event code: 3005 Event message: An unhandled exception has occurred. Event time: 29/02/2012 16:00:05 Event time (UTC): ...
  1. #16

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    [Attachment 13227

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 29/02/2012 16:00:05
    Event time (UTC): 29/02/2012 16:00:05
    Event ID: 447d2041555b4b76bccf7142178506b0
    Event sequence: 216
    Event occurrence: 3
    Event detail code: 0

    Application information:
    Application domain: /LM/W3SVC/1/ROOT/HAP-1-129750024028686186
    Trust level: Full
    Application Virtual Path: /HAP
    Application Path: C:\inetpub\wwwroot\HAP\
    Machine name: WEBSERV

    Process information:
    Process ID: 7136
    Process name: w3wp.exe
    Account name: IIS APPPOOL\HAP

    Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
    at HAP.AD.User..ctor(String username)
    at HAP.Web.UserCard.Ticket..ctor(XmlNode node)
    at HAP.Web.Default.Page_Load(Object sender, EventArgs e)
    at System.Web.Util.CalliHelper.EventArgFunctionCaller (IntPtr fp, Object o, Object t, EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



    Request information:
    Request URL: https://hap.omaghcbs.org:443/HAP/default.aspx
    Request path: /HAP/default.aspx
    User host address: 85.31.137.11
    User: administrator
    Is authenticated: True
    Authentication Type: Forms
    Thread account name: IIS APPPOOL\HAP

    Thread information:
    Thread ID: 163
    Thread account name: IIS APPPOOL\HAP
    Is impersonating: False
    Stack trace: at HAP.AD.User..ctor(String username)
    at HAP.Web.UserCard.Ticket..ctor(XmlNode node)
    at HAP.Web.Default.Page_Load(Object sender, EventArgs e)
    at System.Web.Util.CalliHelper.EventArgFunctionCaller (IntPtr fp, Object o, Object t, EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


    Custom event details:[/QUOTE]

  2. #17
    nickbro's Avatar
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    Do your admins have a home directory defined in AD?

  3. #18
    nickbro's Avatar
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    Are you using the Help Desk, it looks like something in the helpdesk ticket log is causing an issue where the user doesn't exist in AD.

    OPen ~/app_data/tickets.xml (I think, may be helpdesk.xml) with notepad, look at the usernames in there for any username that may not exist

  4. #19

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    Yes they have mapped home drives and up until a few days ago all admins were able to logon with no issues
    Last edited by hdevine643; 2nd March 2012 at 04:01 PM.

  5. #20

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    Hello,

    Yes there was a user account in the tickets file which no longer exists. I have deleted and all is working again.

    Thanks for all your help.

  6. #21
    nickbro's Avatar
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    No problem, I'm glad I spotted it was doing something with the help desk.

    I'll add some code in HAP+ so this doesn't happen again, will in the v8 release

  7. #22

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    Quote Originally Posted by nickbro View Post
    Are you using the Help Desk, it looks like something in the helpdesk ticket log is causing an issue where the user doesn't exist in AD.

    OPen ~/app_data/tickets.xml (I think, may be helpdesk.xml) with notepad, look at the usernames in there for any username that may not exist
    this worked for me too. thank you

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