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I have had a lot of success with the setup now. Users can see their home directory and other ...
9th February 2012, 11:52 AM #1
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HAP: User Access to Booking Sheet and Helpdesk problem
I have had a lot of success with the setup now. Users can see their home directory and other shares which I setup. I am now having some trouble with staff accessing the booking sheet and helpdesk. I can access it correctly, but when I log in as a staff member and click on one of the links for booking or helpdesk it just goes to the login page asking for a username and password. I have tried adjusting the permissions in the setup to various different combinations with no success. I am missing something, I know, just don't know what, any help would be greatly appreciated as I am hoping to move to this booking calendar after half term.
Last edited by bclarke; 9th February 2012 at 11:54 AM.
9th February 2012, 12:18 PM #2
Edit the web.config files in ~/bookingsystem/ and ~/helpdesk/
Thanks to nickbro from:
Oaktech (9th February 2012)
9th February 2012, 12:37 PM #3
I'm also having this problem, and i'm not quite sure what i'm meant to be editing in the config files!
9th February 2012, 12:40 PM #4
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Thanks once again for a speedy response. This worked. I adjusted the file and just typed in the AD group name I wanted to get access. The user can now access the booking calendar, but they only see one line on the calendar and no detail, such as resources, rooms and free/booked rooms. What would I be missing now?
9th February 2012, 12:48 PM #5
Ok, i've fixed it too...
I had groups/roles defined already, but i had a deny * line in as well, removing that has fixed it!
9th February 2012, 01:22 PM #6
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It seems that if I add a username to the "show to" section of the resource in the Booking System setup it will then show that resource line to the user. I can't however when I add a group to that it doesn't show. Would I need to add users individually or can I add a group.
Really starting to get there I think.
9th February 2012, 01:25 PM #7
Originally Posted by Oaktech
Don't delete that line, that will allow anyone to get to that page. You need to add additional groups
9th February 2012, 01:45 PM #8
Ok, i've 'unfixed' it
how do I make it available for staff? I've got no idea where to find the names of groups i need to add, or infact where to add them... 'elp
(and thanks for your patience)
9th February 2012, 02:04 PM #9
IN AD you should have an AD group that you use for Staff, just add this one into the web.config instead of CHS Teaching Staff or copy the domain admins one
9th February 2012, 02:21 PM #10
what i've got is:
is that under the allow roles bit or do i need to add an allow users section too?
<allow roles="Teaching Staff, Non-Teach Staff, Domain Admins" />
<deny users="*" />
Do i need to add an allow roles for each location path in the folder as well?
9th February 2012, 02:27 PM #11
Just change teaching staff to the role/group in AD you have for teachers
9th February 2012, 02:58 PM #12
Sorry, I'm not quite with you,
our ad tree for teaching staff looks like
establishments > schoolname > Teaching staff > Teachers
Does it need the container for 'teachers' below 'teaching staff' added somehow?
9th February 2012, 03:03 PM #13
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Sorry to be a pain here, just need an answer to my original issue. I initially had a problem with the booking system. Nick, I added each individual user to the "show to" section to get round the users not seeing the calendar properly. This works for now, but isn't scalable when new users need creating. Is there a way groups should work in this section, or am I missing something?
9th February 2012, 03:29 PM #14
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Just thought I would throw another in for good measure, the static bookings don't seem to show on the calendar either.
9th February 2012, 03:51 PM #15
You need to add the static bookings in via the admin interface.
The group names needed are not the AD Structure, they are the groups. If your on RM CC they are the security groups. If you use IIS, you get a better interface
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