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Home Access Plus+ Thread, Error message on download/open in Projects:; Hi, I have inherited what i assumed to be a working version of HAP, but recently it has stopped allowing ...
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    Oaktech's Avatar
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    Error message on download/open

    Hi,

    I have inherited what i assumed to be a working version of HAP, but recently it has stopped allowing users to download/open work, quitting at the point of download with an "internet explorer was not able to open this internet site the requested site was unavailable or could not be found"

    Please speak slowly and use simple language whilst explaining any solutions as i have no idea how hap works, i'm not even sure which of our servers it is installed onto, however as i have no network manager to defer to i have to try and fix it!

    *EDIT* the download works on firefox, but not in IE...

    Cheers
    Last edited by Oaktech; 19th January 2012 at 03:28 PM.

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    1. Which version of IE?
    2. Are you trying internally or externally?

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    Quote Originally Posted by nickbro View Post
    1. Which version of IE?
    2. Are you trying internally or externally?
    It's IE8,

    and i'm working internally as i'm still at work

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    I'll stop replying to PM's as it's useful to have this info on the support forum.

    3. Which version of IIS?
    4. Can you try externally and report back

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    Quote Originally Posted by nickbro View Post
    I'll stop replying to PM's as it's useful to have this info on the support forum.

    3. Which version of IIS?
    4. Can you try externally and report back
    Yes lets!

    I believe it is IIS 6

    Let me try that...

    It's not working internally or externally...

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    Ok,

    5. Which version of HAP+ are you running? (right click on any HAP+ page, look for the meta tag HAP+ Version
    6. Do you have access to an IIS7 server?
    7. What is the content expiration option in IIS6 set to?

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    Quote Originally Posted by nickbro View Post
    Ok,

    5. Which version of HAP+ are you running? (right click on any HAP+ page, look for the meta tag HAP+ Version
    6. Do you have access to an IIS7 server?
    7. What is the content expiration option in IIS6 set to?

    it's hap 7.6.1031.1800

    I don't have access to IIS7

    there is no tick in the content expiration box under http headers...

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    nickbro's Avatar
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    Ok,

    You may want to upgrade to v7.9 (which may fix the issue)

    Can you try these IIS6 settings and see if they make any difference (they make break things, but I'm trying anything)

    Attachment 12769

  9. Thanks to nickbro from:

    Oaktech (19th January 2012)

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    right, i've tried the content expiration setting, with a stop/start of hap in the IIS application pool it doesn't seem to make a difference. I will try the upgrade to 7.9 and see how that goes.

    Thankyou very much for your help so far, i may be back to you on this tomorrow!

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    Make sure you put the content expiration back though, as enabling it can cause issues

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    Quote Originally Posted by nickbro View Post
    Make sure you put the content expiration back though, as enabling it can cause issues
    Noted!

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    Another thing you can try:

    Check the event viewer on the server for any errors in the HAP+ Event Log

    From the basic version, you need to get the download url (right click view source is a good start)

    paste that into the address bar, and add ?inline=1 to the end of the url, it should give an asp.net error hopefully.

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    I just don't understand it, it should be working.

    It's got to be an IIS6,HAP+ and IE8 issue.

    Does it happen in IE9?

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    I've got this in the source:

    <a href="http://www.edugeek.net/forums/Download/N/hp6735s-service-manual.pdf" class="container">
    <img src="http://www.edugeek.net/forums/images/icons/pdf.png" alt="" />
    hp6735s-service-manual
    <i>Adobe Acrobat Document</i>
    </a>

    this is the download url:

    https://mywork.myschool.myregion.sch...ice-manual.pdf

    (edited slightly for anonimity)

    If i enter this, i get a big icon of a pdf, but no document.

    If i enter this with the ?inline=1 entered at the end of the url it downloads...

    Does this make the situation any clearer?

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    Ok, looks like, either IIS6 + IE8 don't like the content header HAP+ is putting out, I'll have a look into doing something about this.

  17. Thanks to nickbro from:

    Oaktech (20th January 2012)

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