Home Access Plus+ Thread, Tickets not Appearing in Projects:; When I create a support ticket, it doesn't seem to be getting added properly. Once created, the "open tickets" screen ...
21st November 2011, 04:25 PM #1
Tickets not Appearing
When I create a support ticket, it doesn't seem to be getting added properly. Once created, the "open tickets" screen on the Helpdesk remains blank, however I can see them listed if I click on the "tickets tab" link at the top; clicking on any of the tickets returns a 404 error. The "test ticket" which you created is there though.
IDG Tech News
22nd November 2011, 10:34 AM #2
Hmm sounds a bit odd, going to need you to do some HAP+ JSON Debugging
Last edited by nickbro; 22nd November 2011 at 10:52 AM.
22nd November 2011, 11:38 AM #3
Odd. They're all appearing correctly now. Does it take a bit of time to add them?
22nd November 2011, 11:43 AM #4
22nd November 2011, 11:52 AM #5
I'll play a bit more and see what happens...
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